Andrianna Garcia
Cosmetologist
Lakeland,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work History
Wax Specialist
Drinks And Minks LLC
Chicago, IL
09.2019 - 09.2021
- Answered multi-line phone system and emails to schedule clients and consultations.
- Maintained clean and sanitary workspace.
- Scheduled return clients and handled walk in customers daily.
- upselling at-home products and providing excellent care.
- Waxed clients various bodies using soft and hard waxes.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Handled busy schedules and stayed on top of key deadlines.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
Dept Collector
Global Credit And Collection Services LLC
Chicago, IL
03.2018 - 04.2019
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Evaluated, researched and resolved discrepancies.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Documented changes in accounts and on credit reports.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Reviewed accounts for compliance with repayment agreements.
- Investigated accounts with balance errors using accounting software.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reached out to approximately [100] account holders daily.
- Achieved performance goals on consistent basis.
- Directed day-to-day collections functions.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Trained new team members on scripts, company services and collection strategies.
Cold Calling
CCI Merchant Services
Chicago, IL
01.2017 - 01.2018
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Promoted available products and services to customers during service, account management and order calls.
- Used research and prompt issue resolution skills to manage high volume of inbound and outbound customer calls.
- Determined root causes of issues and solved diverse problems to improve business operations and management.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
Office Assistant
United Cargo, Chicago O’Hare
Chicago, IL
09.2014 - 08.2017
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
- Executed record filing system to improve document organization and management.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information
Sales Associate
Justice for Girls
Chicago, IL
03.2012 - 07.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Tracked stock using company inventory management software.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma -
06.2007 - 06.2011
Cosmetologist
07.2012 - 10.2019
Skills
Sales expertise
Sales training
Merchandising understanding
Problem-solving skills
Relationship building
Professional demeanor
Excellent people skills
Client Service
Multi-tasking strength
Cash register operation
Sanitary workspace expert
Strip waxing master
Male and female waxing
Timeline
Wax Specialist - Drinks And Minks LLC
09.2019 - 09.2021
Dept Collector - Global Credit And Collection Services LLC
03.2018 - 04.2019
Cold Calling - CCI Merchant Services
01.2017 - 01.2018
Office Assistant - United Cargo, Chicago O’Hare
09.2014 - 08.2017
Tricoci University of Beauty Culture LLC - , Cosmetologist
07.2012 - 10.2019
Sales Associate - Justice for Girls
03.2012 - 07.2012
Noble Street College Prep - High School Diploma,
06.2007 - 06.2011