Siearra Ortiz
Buckeye ,AZ
Summary
Dynamic Wax Specialist with European Wax Center expertise in customer support and inventory oversight. Proven track record in enhancing customer loyalty through exceptional service and in-depth product knowledge. Skilled in cash management and sales data analysis, driving positive client relationships and contributing to team success. Passionate about delivering high-quality experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
Goodyear, AZ
06.2020 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Educated clients on aftercare products.
Guest Service Associate
European Wax Center
Phoenix, AZ
01.2018 - 06.2020
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Took reservations from patrons by phone or online.
- Created reports on occupancy levels, sales figures, customer feedback surveys.
- Reconciled daily sales transactions against receipts to ensure accuracy of financial data.
- Handled cash transactions efficiently while following proper money management policies.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Responded to customer inquiries via phone, email, and in person.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
Education
Some College (No Degree) -
Estrella Community College
Goodyear, AZSkills
- Customer Support Expertise
- Inventory Oversight
- Cash Management
- Sales Data Analysis
- Customer Relationship Oversight
- Collaborative Teamwork
- Comprehensive Product Understanding
- Client consultation
- Licensed Beauty Specialist
- Sales Strategy Development
- Customer Loyalty Strategies
Certification
- Cosmetology license
Timeline
Wax Specialist
European Wax Center
06.2020 - Current
Guest Service Associate
European Wax Center
01.2018 - 06.2020
Some College (No Degree) -
Estrella Community College