Andrie Josh Corpin
Gurnee
Summary
While working for HB Leisure I was promoted three times, from Game Operator, to Assistant Supervisor, to Supervisor, to Head Supervisor; all in a span of one year. I was given a lot of opportunities to prove my excellent customer service as well as working on the fly moving quickly as possible. I am one of the most productive hardest working people anyone can hire. I will management my time perfectly and make sure I am perfect in every shift I work. Developed exceptional teamwork and organizational skills within bussing restaurant environment. Demonstrates ability to maintain cleanliness and efficiency, contributing to seamless dining experience. Looking to transition into new field, utilizing strong communication and problem-solving abilities.
Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
2
2
years of professional experience
Work History
Retail and Attractions Attendant
Great Wolf Lodge
Gurnee
07.2025 - Current
- Welcomed guests and provided information about attractions and services.
- Assisted guests with questions and resolved issues promptly.
- Collaborated with team members to enhance guest experiences.
- Maintained cleanliness and organization of attraction areas throughout the day.
- Created a fun atmosphere through engaging interactions with guests.
- Trained new staff on operational procedures and guest service standards.
- Resolved customer complaints promptly and courteously.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Inspected equipment to detect wear and tear and noted parts needing immediate repair.
- Operated attraction equipment precisely to concur with operational procedures.
- Assisted with crowd control when necessary during peak periods of visitation.
- Operated cash registers efficiently during peak hours of operation.
- Performed daily maintenance tasks such as sweeping, mopping, and trash removal from rides and walkways.
- Collaborated with peers to deliver consistent service and promote customer retention.
Busser Trainer
Darden Restaurants, Olive Garden
Gurnee
01.2025 - 07.2025
- Collaborated with team to maintain cleanliness and organization of dining area.
- Assisted servers by efficiently clearing and resetting tables for incoming guests.
- Supported kitchen staff by delivering dishes and replenishing supplies as needed.
- Monitored dining room environment, ensuring guest comfort and satisfaction throughout service.
- Trained new bussers on best practices for maintaining restaurant standards and efficiency.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Maintained a friendly attitude towards customers at all times.
Games Head Supervisor
HB Leisure
Gurnee
04.2024 - 05.2025
- Oversaw daily operations, ensuring compliance with safety regulations and company standards.
- Mentored and trained staff on best practices for customer service and operational efficiency.
- Coordinated scheduling to optimize resource allocation and improve team performance.
- Managed inventory levels, ensuring timely restocking of supplies to support operational needs.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
- Played an integral role in the recruitment process by identifying top talent, conducting interviews, and providing insightful input on hiring decisions.
- Contributed to the growth of the department by identifying areas for improvement and implementing strategic changes accordingly.
Education
HighSchool -
Warren Township HighSchool
Gurnee, ILSkills
- Time management
- Clear communication
- Cleaning and sanitizing
- Attention to detail
- Excellent with customers
- Productive throughout the entire shift
- Guest relations
- Customer service
- Cash handling
- Staff training
- Problem solving
- Effective communication
Languages
- Spanish
- English, Native or Bilingual
- Spanish, Limited Working
Timeline
Retail and Attractions Attendant
Great Wolf Lodge
07.2025 - Current
Busser Trainer
Darden Restaurants, Olive Garden
01.2025 - 07.2025
Games Head Supervisor
HB Leisure
04.2024 - 05.2025
HighSchool -
Warren Township HighSchool