
Dynamic Customer Service Representative with a proven track record at TTEC, excelling in resolving technical issues and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively create work orders and schedule installations, ensuring seamless service delivery. Committed to delivering exceptional support and fostering positive customer relationships.
Assisted customers by answering calls and providing accurate information. Directed calls to appropriate departments when unable to resolve issues.
Assisted customers by answering calls and resolving technical issues. Created work orders for service requests. Scheduled installations to meet customer needs.
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution