Andrijana Nikitovic
Mchenry,IL
Summary
Reliable, personable, and adaptable professional with extensive customer service and hospitality experience seeking a Server/Bartender position. Skilled in fast-paced environments, with strong communication, multitasking, and problem-solving abilities
Overview
1
1
Language
11
11
years of professional experience
Work History
Supervisor
Century Services Group
06.2025 - 09.2026
- Supervised daily operations, ensuring compliance with cleaning safety protocols and company standards.
- Streamlined workflow processes to enhance efficiency and reduce operational delays.
- Supervised daily operations, ensuring safety protocolsleaningompliance with c safety protocols and company standards.
- Supervised a team of 40 staff members, delegating tasks and ensuring efficient operations.
- Managed check-in and check-out processes for employees, ensuring accurate time tracking.
- Delivered training on best cleaning practices and safety protocols. This includes cleaning practices and parking protocols for each event.
- Administered payroll using ADP, calculated and input employee hours.
- Trained and mentored new hires to ensure smooth onboarding and integration into the team.
English Language Teaching Assistant
NALCAP
10.2024 - 06.2026
- Developed engaging lesson plans to enhance student understanding of English language concepts.
- Implemented innovative teaching strategies to accommodate diverse learning styles among students.
- Facilitated small group discussions to promote interactive learning and improve communication skills.
- Assisted in assessing student progress through regular evaluations and feedback sessions.
- Provided native conversational support in the classroom, enhancing students' speaking and listening proficiency.
Ride Ops/Customer Service
Six Flags Inc.
05.2019 - 08.2022
- Resolved guest concerns promptly to enhance satisfaction; operated attractions safely, adhering to protocols and assisting with emergency procedures and evacuations..
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Physical Therapist Assistant
Athletico Physical Therapy
05.2021 - 08.2021
- Assisted Physical Therapists in implementing treatment plans and patient exercises; monitored patient progress and supported daily activities to enhance recovery. Maintained clean, safe environment and managed documentation, scheduling, intake, and phone communication to ensure efficient clinic operations.
- Assisted in implementing individualized treatment plans for diverse patient populations.
- Facilitated daily rehabilitation exercises, ensuring patient adherence and safety protocols.
- Collaborated with physical therapists to evaluate patient progress and modify therapies as needed.
PCA
Illinois Department of Human Services
05.2020 - 12.2020
- Provided daily care and mobility support for wheelchair-bound patient; managed medications, appointments, and therapy; experienced with the Hoyer lift and ostomy care.
- Assisted patients with daily living activities, enhancing comfort and independence.
- Facilitated communication between patients and medical staff to ensure care continuity.
Server
D.C. Cobb's
05.2020 - 11.2020
- Provided efficient, quality service in high-volume restaurant environment. Prepared beverages, processed cash transactions, and successfully upsold menu items. Leveraged social media to effectively promote specials and events.
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Trained new servers on menu items, POS system, and customer interaction techniques to enhance team performance.
Cashier
Portillos Hot Dogs
02.2018 - 06.2018
- Fulfilled customer orders, managed register operations, and delivered prompt service.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided outstanding customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring proper handling of funds.
Cook/Waitress
St. George Serbian Social Center
06.2015 - 09.2017
- Prepared meals for large community events, assisted with serving, and managed dishwashing tasks to ensure smooth operation.
Education
Bachelor's Degree - Psychology and Spanish
University of Wisconsin La Crosse
La Crosse, WI05-2024
High School Diploma - undefined
Mchenry East Community High School
Mchenry, IL05-2020
Skills
- Effective communication
- Adaptable, creative, and dependable
- Customer service orientation
- Training and mentoring
- Goal oriented
- Staff management
- Team leadership
- Workplace safety protocols
- Team management techniques
LANGUAGES
English, Spanish, Serbian
Timeline
Supervisor
Century Services Group
06.2025 - 09.2026
English Language Teaching Assistant
NALCAP
10.2024 - 06.2026
Physical Therapist Assistant
Athletico Physical Therapy
05.2021 - 08.2021
PCA
Illinois Department of Human Services
05.2020 - 12.2020
Server
D.C. Cobb's
05.2020 - 11.2020
Ride Ops/Customer Service
Six Flags Inc.
05.2019 - 08.2022
Cashier
Portillos Hot Dogs
02.2018 - 06.2018
Cook/Waitress
St. George Serbian Social Center
06.2015 - 09.2017
High School Diploma - undefined
Mchenry East Community High School
Bachelor's Degree - Psychology and Spanish
University of Wisconsin La Crosse