Andrik Marrero
3071 Golden Pond Blvd,FL
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Troon
09.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Lifeguard
Troon
08.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns, promptly escorting those who disrupt the peace outside
Education
High School Diploma -
Oakleaf Highschool
Oakleaf High School, 4035 Plantation Oaks Blvd, Or05.2022
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Front Desk Management
- Inventory Oversight
- Safety and security procedures
- Computer Skills
Languages
Spanish
Limited Working
Timeline
Front Desk Agent
Troon
09.2023 - Current
Lifeguard
Troon
08.2021 - Current
High School Diploma -
Oakleaf Highschool
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