Andrina Chin
Brooklyn
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Supervisor
SCO Family Services
Garden City NY 11530
03.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
COUNSELOR
Service For The Underserved
New York, NY
02.2020 - 02.2023
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Engaged clients in conversation to determine feelings and apprehensions.
- Conducted evaluations to help patients develop measurable treatment goals.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Arranged and facilitated therapy sessions for individuals, couples, and families.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed treatment plans to help clients build self-confidence and resilience.
DSP/Medical Coordinator/Shift Supervisor
Birch Family Services
New York, NY
09.2009 - 02.2020
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
- Maintained a clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Coordinated community outreach initiatives that raised awareness about the importance of preventative medicine and promoted overall public health within the local population.
- Ensured compliance with all federal and state regulations related to medical practices by staying up-to-date on industry best practices and adapting internal policies accordingly.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
Customer Service Ticket Agent
Delta Airlines
Queens, NY
02.2003 - 07.2007
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
- Contributed to team efforts by cross-training in various positions, including baggage handling and gate operations.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Kept passengers informed about flight status updates via timely announcements and personal interactions.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Developed rapport with frequent flyers through personalized service that encouraged loyalty to the airline.
- Monitored ticket sales and provided detailed reports to management.
- Sold, printed and issued tickets to guests.
- Directed passengers to correct airport terminal locations.
- Checked baggage at gate and loaded onto ramp.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Education
High School Diploma -
Dillard High School
Fortlauderdale FL06.1998
Skills
- Schedule development
- Process Improvement
- Staff Management
- Strategic Planning
- Business Development
- Business Administration
- Staff Development
- Expectation setting
- Training and mentoring
- Employee Motivation
- Goal-Oriented
- Policy Enforcement
- Self Motivation
- Team Collaboration
- Organizational Skills
- Interpersonal Skills
- Multitasking
- Continuous Improvement
- Active Listening
- Goal Setting
- Written Communication
- Decision-Making
- Excellent Communication
Timeline
Supervisor
SCO Family Services
03.2023 - Current
COUNSELOR
Service For The Underserved
02.2020 - 02.2023
DSP/Medical Coordinator/Shift Supervisor
Birch Family Services
09.2009 - 02.2020
Customer Service Ticket Agent
Delta Airlines
02.2003 - 07.2007
High School Diploma -
Dillard High School