Andrine Hylton
Bronx
Summary
Detail-oriented administrative professional with a proven track record in customer service, scheduling, and documentation. Committed to enhancing team collaboration and streamlining processes for improved operational efficiency.
Dedicated administrative assistant with extensive experience in managing client appointments and coordinating communication between healthcare staff and clients. Known for strong organizational skills and attention to detail, contributing to improved service quality and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
LA Veitch Home Care Agency
Bridgeport, CT
08.2022 - 05.2026
- Managed scheduling for client appointments, ensuring optimal resource allocation and efficiency.
- Coordinated communication between clients and healthcare staff, enhancing information flow and service quality.
- Streamlined document management processes, improving accessibility and retrieval times for administrative records.
- Assisted in onboarding new staff members, facilitating training sessions to ensure compliance with agency policies.
- Maintained inventory of office supplies and medical equipment, preventing shortages and supporting operational needs.
- Developed and implemented filing systems that increased organization and reduced time spent on retrieval tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Certified Nursing Assistant
Clipboard Health
The Bronx, NY
03.2018 - 01.2026
- Provided compassionate patient care, assisting with daily living activities and promoting comfort.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical intervention.
- Maintained accurate patient records, documenting care provided and observations during shifts.
- Assisted in mobility support for patients, enhancing their independence and overall well-being.
- Collaborated with healthcare teams to implement individualized care plans tailored to patient needs.
Eligibility Specialist
Fountain Medical Group
New York, NY
01.2014 - 02.2018
- Analyzed patient eligibility requirements to ensure compliance with healthcare regulations.
- Coordinated communication between patients and insurance providers to expedite approval processes.
- Reviewed and validated patient applications for accuracy and completeness, improving processing efficiency.
- Facilitated training sessions for new staff on eligibility protocols and documentation standards.
Insurance Verification Specialist
Montefiore Radiology Department
The Bronx, NY
06.2010 - 11.2013
- Verified patient insurance eligibility and coverage for radiology services.
- Communicated with insurance providers to resolve discrepancies and obtain necessary authorizations.
- Collaborated with clinical staff to ensure seamless patient scheduling based on verified insurance details.
- Maintained accurate records of insurance verification processes and outcomes within electronic health systems.
- Trained new team members on insurance verification protocols and software applications.
- Implemented process improvements that enhanced efficiency in insurance verification workflows.
Education
Bachelor of Science - Healthcare Advimistration
Western Governors University
Salt Lake City, UT05-2027
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Scheduling
- Documentation and recordkeeping
- Scheduling and calendar management
- Appointment scheduling
Accomplishments
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Certification
- Certified Nursing Assistant, Clipboard Heath, 2018-2026
Languages
English
Timeline
Administrative Assistant
LA Veitch Home Care Agency
08.2022 - 05.2026
Certified Nursing Assistant
Clipboard Health
03.2018 - 01.2026
Eligibility Specialist
Fountain Medical Group
01.2014 - 02.2018
Insurance Verification Specialist
Montefiore Radiology Department
06.2010 - 11.2013
Bachelor of Science - Healthcare Advimistration
Western Governors University