Andrine Loiseau
Broward Health
Hollywood
1
Language
2
years of professional experience
Detail-oriented and compassionate professional with strong customer service, communication, and administrative skills. Skilled in handling sensitive information, resolving complex issues, maintaining accurate records, and managing multiple responsibilities in fast-paced environments. Eager to apply these skills in a medical office or hospital setting by supporting patients, maintaining confidentiality, assisting with administrative tasks, and contributing to efficient daily operations. Quick to learn new systems and procedures, with a strong commitment to professionalism, accuracy, and quality patient care.
Work History
Physician Office Specialist
8 Months- Verified insurance eligibility and benefit details to support accurate patient registration.
- Scheduled appointments and coordinated provider calendars to maintain smooth office flow.
- Processed referrals and prior authorizations using EHR systems and payer guidelines.
- Updated patient demographics, clinical forms, and records with strict attention to accuracy.
- Responded to patient calls, questions, and requests with professional, timely service.
- Increased patient retention rates by addressing their concerns promptly and implementing effective solutions for long-term satisfaction.
Case Manager
1 Year 6 Months- Acted as primary point of contact for accident clients, providing clear updates and consistent support
- Maintained accurate and complete case documentation to ensure compliance and timely processing
- Tracked client medical treatments and followed up to support recovery and case progression
- Handled sensitive personal and medical information with confidentiality and attention to detail
- Managed multiple cases simultaneously while meeting deadlines in a high-volume environment
- managed over 100 accident cases
Education
High School Diploma
Skills
Customer Service
Client Communication
Problem Resolution
Data Entry
Confidential Information Handling
Time Management
Multitasking
Active Listening
Documentation Accuracy
Customer Retention
Case management
Case documentation
Time management
Detail-oriented
HIPAA compliance
Medical reception
Front office operations
Patient scheduling
Insurance verification
Languages
Haitian creole
Native or Bilingual
Timeline
Physician Office Specialist
Broward Health
2026.03 - CurrentRead More
Case Manager
Kanner & Pintaluga Law Firm
2024.06 - 2025.12Read More
Coconut Creek High School
High School Diploma
Read More