SIMONE KINNEY
Columbus
Summary
Detail-oriented professional with extensive experience in electronic health records and customer service. Expertise in accurate patient data management and referral coordination. Enhanced patient satisfaction through efficient scheduling and follow-up, consistently achieving high standards of accuracy and compliance.
Overview
10
10
years of professional experience
Work History
Physician Office Specialist
OhioHealth Physician Group Urology
Columbus
10.2022 - Current
- Transcribed and reviewed incoming referrals for accuracy and completeness.
- Entered patient data into electronic health records with precision.
- Verified insurance coverage and updated patient accounts accurately.
- Maintained new patient referrals work queue efficiently.
- Contacted patients promptly, conducting follow-up calls every three days.
- Managed incoming patient calls, addressing inquiries and transferring calls as necessary.
- Responded to patient emails regarding appointment scheduling in a timely manner.
- Greeted patients, verified information, and scheduled appointments without errors.
Patient Service Specialist
Zangmeister Cancer Center
Columbus
05.2021 - 10.2022
- Greeted patients upon arrival and verified patient information to ensure accuracy.
- Registered new patients, collecting demographic, insurance, and medical details.
- Explained policies and secured signatures for consent documentation.
- Reviewed and updated established patient records, verifying documentation and necessary information.
- Communicated financial obligations to patients, collecting co-pays and account balances during service.
- Notified accounts department personnel of patient inquiries for timely resolution.
- Managed accurate patient records using electronic health record software.
- Applied HIPAA regulations to safeguard sensitive patient information.
Patient Representative/Referral Specialist
Central Ohio Primary Care
Columbus
08.2015 - 05.2021
- Greeted patients and visitors upon arrival, ensuring a welcoming reception area.
- Checked in patients for scheduled appointments, verifying insurance and collecting copays.
- Ensured accurate completion of all patient paperwork to maintain compliance.
- Scanned and tagged medical records into EHR system linked to patient charts.
- Verified insurance eligibility for new patients before scheduling appointments.
- Processed physician referrals to specialists efficiently as requested.
- Managed insurance authorizations for outgoing referrals.
- Managing outgoing referrals, work queue, scheduling, and consult notes receipt/request.
- Handled incoming calls for appointment scheduling and medication requests promptly.
- Managing assigned providers yearly established patient follow-up work queues.
Education
Associate Degree in Medical Office Specialist -
Ohio Business College
Hilliard, OH07-2015
GED -
Adult And Community Education
Columbus, OH11-2013
Skills
- Customer service proficiency
- Electronic health records
- Verification of insurance
- Scheduling and registration of patients
- Data entry precision
- Coordination of referrals
- Detail-oriented approach
Timeline
Physician Office Specialist
OhioHealth Physician Group Urology
10.2022 - Current
Patient Service Specialist
Zangmeister Cancer Center
05.2021 - 10.2022
Patient Representative/Referral Specialist
Central Ohio Primary Care
08.2015 - 05.2021
Associate Degree in Medical Office Specialist -
Ohio Business College
GED -
Adult And Community Education