Jalen Mitchell
Columbus,OH
Summary
Dynamic and detail-oriented professional with a proven track record at OhioHealth, adept in inbound and outbound calling and conflict resolution. Excelled in maintaining high accuracy in data entry and patient coordination, enhancing customer satisfaction and operational efficiency. Skilled in critical thinking and multitasking, significantly improving administrative processes and patient care.
Overview
6
6
years of professional experience
Work History
Physician Office Specialist
OhioHealth
05.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Epic to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Answered phone calls and messages for all neurologists, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Followed up with patients to reschedule missed appointments.
- Prepared and processed patient referrals and transfer requests.
Letter Carrier
United States Post Service
10.2021 - 03.2022
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and cased mail each day with high accuracy.
- Provided prompt mail delivery to businesses and residences on specified route.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
CNC Machine Operator
Rogue Fitness
10.2020 - 09.2021
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Trained and coached new team members on proper machine set-up procedures.
- Properly loaded and unloaded materials in and out of machines.
- Moved finished work to correct staging area for disposition.
Server/Bartender
Union Cafe
10.2018 - 09.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Arts - Music Performance
Capital University
Columbus, OH05-2018
Skills
- Detail Oriented
- Inbound and Outbound Calling
- Typing proficiency
- Calm Demeanor
- Critical Thinking
- Conflict Resolution
- Multi-line phone talent
- Call Center Operations
- Quality Assurance
- Data Entry
Timeline
Physician Office Specialist
OhioHealth
05.2022 - Current
Letter Carrier
United States Post Service
10.2021 - 03.2022
CNC Machine Operator
Rogue Fitness
10.2020 - 09.2021
Server/Bartender
Union Cafe
10.2018 - 09.2020
Bachelor of Arts - Music Performance
Capital University
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