Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andrise Robillard

Spring Valley,NY

Summary

Experienced leader with a demonstrated history of driving sales growth, operational efficiency, and exceptional customer experiences. Proficient in strategic planning, fostering team collaboration, and implementing innovative strategies that yield substantial revenue increases. Bilingual in French and English, dedicated to achieving results and adding value to organizational success.

Experience

Overview

8
8
years of professional experience
1
1
Certification

Work History

Logistics & Customer Service Manager

SHTIKS
12.2021 - 02.2024
  • Led a multifaceted team in executing logistics strategies to optimize efficiency and ensure customer satisfaction.
  • Implemented data-driven solutions to enhance operational performance, resulting in a 15% increase in productivity.
  • Developed and maintained relationships with key stakeholders to address customer needs and resolve issues promptly.
  • Spearheaded training programs to empower team members with the skills necessary for delivering exceptional customer service.
  • Collaborated with senior management to develop and implement strategic initiatives aimed at improving overall business performance.
  • Monitored industry trends and best practices to stay informed and adapt strategies accordingly

Store Manager/Sleep Expert

Mattress Firm
01.2019 - 12.2021
  • Orchestrated and streamlined store operations, encompassing inventory control, merchandising, and staff supervision, to drive overarching business success.
  • Delivered tailored guidance and expertise to clientele, ensuring informed selections of sleep products aligned with their individual needs and preferences.
  • Pioneered and executed innovative sales tactics, culminating in a notable 15% surge in revenue generation throughout my tenure.
  • Earned distinction as "Manager of the Quarter" for consistently surpassing sales targets, thereby playing a pivotal role in the regional triumph of the company.

Retail Store Manager

Cricket Wireless
02.2018 - 11.2020
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.

Direct Support Professional

Jawonio
03.2016 - 10.2018
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.

Education

Associate of Arts -

SUNY Sullivan
Loch Sheldrake, NY
06.2022

Skills

  • Leadership Development
  • Employee Engagement
  • Performance Management
  • Strategic Planning
  • Customer Satisfaction Improvement
  • Presentation Skills
  • Digital Marketing
  • Conflict Management
  • Cross-functional Collaboration
  • Regulatory Compliance
  • Risk Management
  • Change Management
  • Remote Team Management
  • SEO (Search Engine Optimization)
  • Interpersonal Skills

    • Education And Training

Certification

  • Project Management Professional (PMP) Certification - Date Issued 2021
  • Digital Marketing Certification- Date Issued 2021
  • Six Sigma Certification- Date Issued 2020
  • Customer Relationship Management (CRM) Certification- Date issued 2020
  • Conflict Resolution and Negotiation Certification- 2021

Timeline

Logistics & Customer Service Manager

SHTIKS
12.2021 - 02.2024

Store Manager/Sleep Expert

Mattress Firm
01.2019 - 12.2021

Retail Store Manager

Cricket Wireless
02.2018 - 11.2020

Direct Support Professional

Jawonio
03.2016 - 10.2018

Associate of Arts -

SUNY Sullivan

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Andrise Robillard