Andwele S. Gordon
Fayetteville,NC
Summary
Detail-oriented and customer-focused IT support professional with experience supporting users, troubleshooting technical issues, and working in fast-paced operational environments. Skilled in problem-solving, communication, documentation, and assisting users with technical and account-related concerns. Experienced working with ticketing systems, technical reporting, and cross-functional teams. Strong ability to learn new technologies quickly and provide professional support in remote environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intelligence Analyst Intern (Remote)
CrowdStrike
Fayetteville, NC
06.2023 - 08.2024
- Assisted with technical research, troubleshooting support, and documentation of cybersecurity-related issues.
- Worked in remote team environments using collaboration and ticketing platforms to support daily operations.
- Reviewed technical alerts and escalated issues following internal procedures and workflows.
- Maintained accurate reports and documentation while managing multiple assignments and deadlines.
- Communicated technical findings clearly with analysts and team members.
Intelligence Operations Manager
United States Army
Oahu, HI
05.2020 - 04.2021
- Supported mission-critical systems and operational workflows in high-volume environments.
- Assisted personnel with resolving operational and technical issues while ensuring timely follow-up.
- Maintained documentation, reports, and readiness records with strong attention to detail.
- Coordinated with multiple departments and leadership teams to support daily operations.
- Demonstrated professionalism, communication, and problem-solving in high-pressure situations.
Lead Analyst, Cyber Intelligence Support Cell
United States Army
Oahu, HI
04.2016 - 05.2020
- Monitored systems and analyzed operational data to identify issues and support resolution efforts.
- Assisted with troubleshooting processes and workflow improvements across teams.
- Created reports and maintained organized records of operational activities and findings.
- Worked with technical tools and software platforms to support daily mission operations.
- Provided guidance and support to team members while maintaining productivity and accuracy.
Education
Bachelor of Arts - Intelligence Studies
Fayetteville State University
Fayetteville, NC05.2026
Skills
- Help Desk & Technical Support
- Password Resets & Account Assistance
- Windows Operating Systems
- Microsoft Office 365
- Hardware & Software Troubleshooting
- Ticketing Systems & Documentation
- Remote User Support
- Technical Issue Escalation
- Splunk
- CrowdStrike Falcon
- WireShark
- Microsoft Azure Fundamentals
- Jira Ticketing System
- Network & Security Fundamentals
- Customer Service & Communication
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
(Expected Aug 2026 - Open-Source Intelligence Training
- Critical Thinking & Structured Analysis
- Basic & Advanced IT Courses
- Intel Support to Cyberspace Operations
- Leadership Development Training
CLEARANCE
Top Secret-SCI with CI Polygraph (Inactive as of 2023)
Timeline
Intelligence Analyst Intern (Remote)
CrowdStrike
06.2023 - 08.2024
Intelligence Operations Manager
United States Army
05.2020 - 04.2021
Lead Analyst, Cyber Intelligence Support Cell
United States Army
04.2016 - 05.2020
Bachelor of Arts - Intelligence Studies
Fayetteville State University