Andy Bettencourt
Cheshire
Summary
Highley determined Field Service Technician seeking growth opportunity for further advancement in career. Demonstrates exceptional Customer Service skills with 20+ years of technical ability and knowledge. Highly dependable and dedicated to achieving excellence; employing keen attention to detail to ensure fulfillment of customer expectations.
Overview
25
25
years of professional experience
Work History
Field Service Technician
Abel Womack, Inc
Wallingford, CT
01.2008 - Current
- Provide customer support by analyzing problem situations pertaining to equipment such as fork trucks, man up lifts & facility needs.
- Interact with customers to determine maintenance needs and sales of new equipment. Provide tech support and assist with training technicians as needed.
- Respond quickly to emergency maintenance requests for timely on-call support.
- Maintain a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Install new equipment and explained operation and routine maintenance protocols to customers.
- Operate hand tools and power equipment according to company safety procedures.
Lead Service Technician
Abel Womack, Inc
Wallingford, CT
01.2020 - 10.2023
- Provide technical support to technicians on repairs and or installs.
- Train and develop new and experienced technicians on proper procedures, including but not limited to repairs and safety.
- Dispatch technicians to incoming service calls and scheduled maintenance.
- Help manage technician workload; reassign workload to other technicians as needed to assure repairs and or schedule maintenances are being done in a timely manner.
- Coordinate installs of new equipment, working with CSM and transportation department to assure proper rigging equipment will be on site
- Provide exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Lead troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Improve customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Develop strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
Assistant Facility Manager
PTO Plastics
Oxford, CT
12.2015 - 04.2016
- Maintained facility, equipment, and safety compliance.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Assisted in budget development and financial tracking, contributing to cost-effective management of the facility.
- Managed vendor relations by negotiating contracts and monitoring performance metrics, leading to improved service quality across multiple areas of facility management.
Automotive Technician
Schaller Auto World Honda/Subaru
New Britain, CT
01.1999 - 01.2008
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
High School Diploma -
Marry Immaculate Acadamy
New Britain, CTHVAC Installation And Repair
Porter And Chester Institute - Rocky Hill
Rocky Hill, CTSkills
- Conflict Resolution
- Independent Decision Making
- Relationship Building / Cultural Awareness
- Excellent Interpersonal Skills
- Proficient with Microsoft word, excel and powerpoint
- Positive Attitude
- Solid Time Management
- Team Oriented
- Customer Service
- Teamwork and Coordination
- Training and mentoring
Timeline
Lead Service Technician
Abel Womack, Inc
01.2020 - 10.2023
Assistant Facility Manager
PTO Plastics
12.2015 - 04.2016
Field Service Technician
Abel Womack, Inc
01.2008 - Current
Automotive Technician
Schaller Auto World Honda/Subaru
01.1999 - 01.2008
High School Diploma -
Marry Immaculate Acadamy
HVAC Installation And Repair
Porter And Chester Institute - Rocky Hill