Summary
Overview
Work History
Education
Skills
Certificates Of Completion
Timeline
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COREY A. GOODMAN

Saginaw

Summary

Field Service Technician with extensive experience at Hyland Filter Service, specializing in HVAC system maintenance and customer relations. Skilled in troubleshooting and conflict resolution, consistently achieving high-quality results while maintaining OSHA compliance. Recognized for mentoring team members and improving operational efficiency through effective communication and technical expertise.

Overview

15
15
years of professional experience

Work History

Field Service Technician

Hyland Filter Service
Owensboro
10.2013 - Current

Executed air filter maintenance on commercial and industrial HVAC systems.

  • Performed coil cleanings to enhance overall equipment performance.
  • Managed customer relations and resolved inquiries promptly.
  • Completed assigned jobs by due dates, both independently and collaboratively.
  • Maintained a clean, safe work environment to uphold service quality.
  • Demonstrated self-motivation and reliability in local and regional tasks.

Externship

AirPlus Heating & Cooling
Saginaw
04.2023 - 05.2023
  • Applied classroom knowledge in a hands-on setting, under the guidance and supervision of professionals within the field.
  • Maintained and serviced equipment to make the best use of available energy resources.
  • Diagnosed equipment to take electrical, pressure, and combustion readings.
  • Troubleshooted heating, refrigeration, and air conditioning systems - both residential and commercial.
  • Reviewed blueprints, system designs and layouts to help complete jobs.
  • Provided professional communication to clients and with all team members, ensuring a positive work environment to complete jobs efficiently and effectively.

Team Leader / C Tech Processor

Cascade Engineering
Grand Rapids
02.2011 - 05.2020
  • Checked and approved operational quality of systems on equipment.
  • Organized and communicated daily shift schedule with team to ensure adequate coverage.
  • Communicated departmental needs with appropriate personnel, including needed overtime.
  • Mentored employees to be able to complete job duties and tasks in a safe and positive environment, ensuring all OSHA guidelines were properly adhered to.
  • Trained employees in troubleshooting, repairing, testing, and operating equipment.
  • Proficient use of a wide variety of hand tools and driving Hilo.
  • Independently performed complex repair maintenance or replaced units according to factory procedures.
  • Assisted production engineers when applicable and needed to complete jobs.
  • Pulled and set molds upon completion of jobs, including starting and shutting down press.

Education

Certificate - HVACR Systems Technician

Dorsey College
05.2023

Certificate - Electronic Servicing

Grand Rapids Community College
05.2009

Diploma -

Ottawa Hills High School
06.1998

Skills

  • Customer service and support
  • Written communication
  • Advanced computer proficiency
  • Conflict resolution
  • Deadline management
  • Critical thinking
  • Hilo operation
  • Microsoft Office Suite
  • Active listening
  • Troubleshooting skills
  • Mentoring and guidance
  • Quick learning ability
  • Adaptability to situations
  • Time management strategies
  • OSHA safety compliance

Certificates Of Completion

  • IASSC Lean Six Sigma Green Belt
  • Effective Leadership
  • Emotional Intelligence
  • Conflict Resolution
  • Seven Habits of Effective People
  • EPA Universal Certification
  • Lock Out Tag Out, Hilo, Chain, and Crane
  • Electronic Servicing Certificate
  • Fire Safety, TS 16949, Train the Trainer
  • First Piece Approval/Deviation

Timeline

Externship

AirPlus Heating & Cooling
04.2023 - 05.2023

Field Service Technician

Hyland Filter Service
10.2013 - Current

Team Leader / C Tech Processor

Cascade Engineering
02.2011 - 05.2020

Certificate - HVACR Systems Technician

Dorsey College

Certificate - Electronic Servicing

Grand Rapids Community College

Diploma -

Ottawa Hills High School
COREY A. GOODMAN