Gavin Elenbaas
Rockford,MI
Summary
Skilled Technologist with experience configuring hardware and software to work within established company and security parameters. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. First-rate Quality Tech with 10 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in data collection software and subject matter expert on documentation software. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
13
13
years of professional experience
Work History
Field Service Technician
IGT Global Solutions
Lansing, MI
08.2023 - Current
- Diagnosed and resolved technical issues with gaming machines and systems in various locations.
- Conducted preventative maintenance on equipment to ensure optimal performance and reduce downtime.
- Collaborated with cross-functional teams to streamline service processes and enhance customer satisfaction.
- Trained junior technicians on troubleshooting techniques and best practices for equipment repair.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Implemented strategies for efficient inventory management, reducing costs associated with spare parts procurement.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Election Equipment Technician
ElectionSource
Kentwood, MI
06.2022 - 02.2023
- Performed frequent inspections of company equipment and corrected malfunctioning equipment.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Maintained documentation of equipment maintenance tasks, new installations and repair procedures.
- Understood and read technical manuals and blueprints.
- Assembled, tested and maintained company equipment [Number] pieces of equipment on weekly basis.
- Evaluated facilities equipment and interpreted data.
- Assessed machinery in need of repair, identified issues and implemented corrective actions to achieve quick resolution and return to service.
- Repaired or replaced defective parts using hand tools, milling and woodworking machines and power tools.
- Documented and filed records of repair work and maintenance for accurate tracking of labor hours, inventory use and equipment histories.
- Tested and replaced electrical components and wiring using test meters, soldering equipment and hand tools.
- Complied with company policies, safety requirements and best practices to protect people, equipment and operations.
- Maintained and repaired farm machinery, systems and vehicles to keep operations smooth and efficient.
Quality Software Technician
Wolverine Coil Spring Co.
01.2017 - 02.2022
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Devised solutions to operations issues related to various data collection devices and the data collection software, working closely via phone, email, live chat and web teleconference.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
CNC Machine Operator
Van Ron Steel
04.2013 - 03.2015
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Loaded and unloaded parts to maintain high level of production.
- Maintained tight tolerances with design specifications.
- Properly loaded and unloaded materials in and out of machines.
- Manually set up machinery, lathes and grinders.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
- Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
- Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
- Completed manual adjustments and tooling changes in absence of automatic programming.
- Reviewed and interpreted schematics, blueprints and work instructions to determine product specifications and machine requirements.
- Trained and coached new team members on proper machine set-up procedures.
Education
Bachelor of Computer Science - Digital Media Software Enginereering
Ferris State University
Big Rapids, MI05.2024
High School Diploma -
Sparta Senior High School
Sparta, MI09.2008
Skills
- Computer Diagnostics
- System Performance Assessment
- Hardware Evaluation
- Software Evaluation
- Help Desk Support
- On-Site Support
- Collaborative Team Player
- Multitasking and Prioritization
- Hardware and Software Repair
- Customer Service Support
- Attention to Detail
- Component Replacement
- User Training
- Computer System Diagnostics Software
- Software Release and Rollout
- Device Installation
- Equipment Inspection
- File Management Software
- Problem Solving
- System Maintenance
- Hardware and Software Configuration
- Remote Technical Support
- Microsoft Windows and Office
- Documentation Development
- Training Materials Development
- Organizational Skills
Timeline
Field Service Technician
IGT Global Solutions
08.2023 - Current
Election Equipment Technician
ElectionSource
06.2022 - 02.2023
Quality Software Technician
Wolverine Coil Spring Co.
01.2017 - 02.2022
CNC Machine Operator
Van Ron Steel
04.2013 - 03.2015
Bachelor of Computer Science - Digital Media Software Enginereering
Ferris State University
High School Diploma -
Sparta Senior High School