Summary

Overview

Work History

Education

Skills

Timeline

CLARENCE GAVIN

New Lenox,IL

Summary

Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Reliable Installer with 25+ years of experience in Computer, Internet Broadband Installation and Data Center installation. Lifts up to 50-60 pounds safely and effectively and follows directions to complete tasks accurately.

Overview

years of professional experience

Work History

Field Service Technician

GTT

McLean, VA

09.1999 - 04.2022

Installed new equipment and explained operation and routine maintenance protocols to customers.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Managed on-site and off-site installation, repair, maintenance and test tasks.
Followed safety procedures to avoid injuries in field.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Reviewed technical documentation to complete equipment maintenance and repair.
Attended seminars, training workshops and team meetings to maximize technical knowledge.
Maintained servers and systems to keep networks fully operational during peak periods.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Installed and managed structured cabling infrastructure.
Moved and installed shelves, power strips, rails, servers, switches and other equipment.
Dressed and labeled cables for easy identification and traceability.
Identified and reported problem devices and replaced defective parts.
Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
Reviewed network design and set up copper and fiber-optic cabling infrastructures.
Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
Performed troubleshooting of systems with techniques such as speed and ping tests.
Assembled communication equipment such as wiring, switching equipment and power apparatus.
Set up hardware and software in optimal configurations to meet network performance requirements.

Field Service Support Engineer

Prince Telecom

Highland Park, IL

05.1998 - 10.1999

Walked clients and install staff through troubleshooting steps to resolve common software issues.
Performed onsite installation of ATT @ Home high speed internet Cable equipment.
Provided technical support to troubleshoot, repair and identify workstation issues to confirm compatibility with @Home system.
Trained Chicago Cable Technicians in troubleshooting workstations issues and installing Network cards.

Electronics Technician

U.S Robotics / 3COM

Mt Prospect, IL

08.1995 - 05.1998

Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
Used diagnostic and testing processes in collaboration with product engineers to identify faulty electronic products.
Worked with Maintenance Engineers to maintain or repaired electronics equipment or systems to achieve proper functioning.
Run NIC and NAC assembly line from start to finish to assure that process was correct to meet 99% pass rate.

Electronics Repair Technician

Secure Controls

Franklin Park, IL

01.1993 - 07.1995

Monitored and confirmed proper protocols for assembly staff to assure electronic devices would not be damaged by environmental issues.
Tracked diagnostic results and collaborated with Engineers to resolve issues in the production of electronic devices.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Associate of Science - Computer And Information Sciences

Robert Morris University - Illinois

Chicago, IL

05.1995

Certification - Electronics Technology

Oak Forest School of Electronics

Oak Forest, IL

08.1992