Summary
Overview
Work History
Education
Skills
Timeline
Generic

CLARENCE GAVIN

New Lenox,IL

Summary

Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Reliable Installer with 25+ years of experience in Computer, Internet Broadband Installation and Data Center installation. Lifts up to 50-60 pounds safely and effectively and follows directions to complete tasks accurately.

Overview

29
29
years of professional experience

Work History

Field Service Technician

GTT
McLean, VA
09.1999 - 04.2022
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Attended seminars, training workshops and team meetings to maximize technical knowledge.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Installed and managed structured cabling infrastructure.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Dressed and labeled cables for easy identification and traceability.
  • Identified and reported problem devices and replaced defective parts.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
  • Reviewed network design and set up copper and fiber-optic cabling infrastructures.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Set up hardware and software in optimal configurations to meet network performance requirements.

Field Service Support Engineer

Prince Telecom
Highland Park, IL
05.1998 - 10.1999
  • Walked clients and install staff through troubleshooting steps to resolve common software issues.
  • Performed onsite installation of ATT @ Home high speed internet Cable equipment.
  • Provided technical support to troubleshoot, repair and identify workstation issues to confirm compatibility with @Home system.
  • Trained Chicago Cable Technicians in troubleshooting workstations issues and installing Network cards.

Electronics Technician

U.S Robotics / 3COM
Mt Prospect, IL
08.1995 - 05.1998
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
  • Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
  • Used diagnostic and testing processes in collaboration with product engineers to identify faulty electronic products.
  • Worked with Maintenance Engineers to maintain or repaired electronics equipment or systems to achieve proper functioning.
  • Run NIC and NAC assembly line from start to finish to assure that process was correct to meet 99% pass rate.

Electronics Repair Technician

Secure Controls
Franklin Park, IL
01.1993 - 07.1995
  • Monitored and confirmed proper protocols for assembly staff to assure electronic devices would not be damaged by environmental issues.
  • Tracked diagnostic results and collaborated with Engineers to resolve issues in the production of electronic devices.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Associate of Science - Computer And Information Sciences

Robert Morris University - Illinois
Chicago, IL
05.1995

Certification - Electronics Technology

Oak Forest School of Electronics
Oak Forest, IL
08.1992

Skills

  • Hardware and software installation\
  • Installation and maintenance
  • Diagnostics and troubleshooting
  • Customer Relations
  • System repairs
  • Technical Analysis
  • Computer Diagnostics
  • Highly Professional

Timeline

Field Service Technician

GTT
09.1999 - 04.2022

Field Service Support Engineer

Prince Telecom
05.1998 - 10.1999

Electronics Technician

U.S Robotics / 3COM
08.1995 - 05.1998

Electronics Repair Technician

Secure Controls
01.1993 - 07.1995

Associate of Science - Computer And Information Sciences

Robert Morris University - Illinois

Certification - Electronics Technology

Oak Forest School of Electronics
CLARENCE GAVIN