Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stanley Cain

Chicago,IL

Summary

Dynamic and results-oriented professional with extensive experience in technical services, armed security, and management. Skilled in diagnosing and resolving technical issues, performing preventative maintenance, and ensuring operational efficiency. Proven leadership in managing teams, handling warranty claims, and providing exceptional customer service. Proficient in using technical manuals, schematics, and diagnostic tools. Strong problem-solving abilities with a commitment to safety and quality standards. Eager to leverage diverse skills and experience to drive organizational success and innovation.

Overview

14
14
years of professional experience

Work History

Field Service Technician

DOC Services
Chicago, IL
01.2024 - Current
  • Provide on-site technical service and support for a variety of office equipment and machinery.
  • Diagnose and troubleshoot technical issues, ensuring minimal downtime and efficient resolution.
  • Conduct preventative maintenance and repairs, maintaining equipment performance and reliability.
  • Collaborate with clients to ensure satisfaction and address any concerns or issues promptly.
  • Maintain accurate service records and documentation in compliance with company standards.
  • Utilize technical manuals, schematics, and diagnostic tools to achieve optimal results.

Armed Security Officer

Tactical Solutions LLC
Chicago, IL
07.2022 - 01.2024
  • Patrolled assigned areas to detect suspicious activities and persons.
  • Monitored surveillance cameras to detect any criminal activity or violations of policy.
  • Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, and bomb threats.
  • Investigated reported incidents such as theft, vandalism, and trespassing.
  • Assisted in maintaining order during large events or gatherings.

Forklift Driver

Concordance Healthcare Solutions
Chicago, IL
03.2022 - 01.2024
  • Transported, loaded, unloaded, and stacked materials.
  • Moved goods between warehouse locations according to shipment and storage needs.
  • Picked orders from storage, wrapped, and staged for shipments.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.

Warranty Manager

Siemens Mobility
Chicago, IL
03.2022 - 12.2023
  • Received and evaluated warranty claims related to railroad equipment and components.
  • Provided technical support to customers regarding product warranties.
  • Coordinated with internal teams and external vendors to address warranty-related issues.
  • Verified the validity of warranty claims by examining maintenance records and equipment specifications.
  • Analyzed warranty data to identify trends and provided recommendations for improvement.

Electrician Journeyman

Metra Railroad
Chicago, IL
09.2021 - 03.2022
  • Troubleshot and rewired diesel and electric trains.
  • Conducted movement of rail cars and completed air couplings and electrical connections between locomotives.
  • Tested air brakes and reported concerns for immediate attention.
  • Performed static and dynamic tests on vehicles to verify operational efficiency.

Rail Maintenance Manager

Chicago Transit Authority
Chicago, IL
03.2017 - 09.2021
  • Developed strategies to increase customer satisfaction and loyalty.
  • Created monthly reports summarizing operational performance metrics.
  • Coached and mentored team members to improve job performance.
  • Conducted regular meetings to discuss progress and identify areas of improvement.
  • Resolved conflicts by providing guidance on company policies and procedures.

Desktop Support Technician

Promedica Memorial Hospital
Chicago, IL
08.2015 - 12.2018
  • Resolved service requests and provided technical support.
  • Oversaw hardware, software, and networking component monitoring, testing, and installation.
  • Consulted with users to understand and resolve technical issues.
  • Documented repair processes and helped streamline procedures.

Team Member

Sbarro
Chicago, IL
01.2015 - 03.2017
  • Oversaw inventory and restocked ingredients.
  • Prepared dough and toppings, ensuring quality and consistency.
  • Maintained work areas and upheld food safety protocols.

Electrician

Rogers
Chicago, IL
02.2012 - 03.2017
  • Installed, maintained, and repaired electrical wiring equipment and lighting fixtures.
  • Analyzed blueprints and diagnosed potential electrical hazards.
  • Used testing instruments to ensure electrical safety and functionality.
  • Maintained detailed documentation for support cases.

Direct Support Professional

St. Coletta's Of Illinois
Tinley Park, IL
08.2012 - 12.2014
  • Provided emotional support and encouragement to psychiatric patients.
  • Consulted with healthcare disciplines to offer mental health support.
  • Assisted disabled clients to facilitate independence and well-being.

Team Leader

White Castle
Homewood, IL
09.2010 - 07.2012
  • Maintained stations with supplies and ensured high food quality standards.
  • Directed personnel training and mentored team members.
  • Promoted productivity, accuracy, and friendly service.

Education

High School Diploma -

Rich Central High School
Olympia Fields, IL
05.2010

Some College (No Degree) - CyberSecurity

University of Chicago
Chicago, IL

Skills

  • Repair Planning
  • Root Cause Analysis
  • Malfunction Diagnostics
  • Attention to Detail
  • Blueprint Reading
  • Appliance Installation
  • Hand and Power Tools
  • Lock Out-Tag Out Procedures
  • Electrical Safety
  • Computer Diagnostics
  • Teamwork and Collaboration
  • Microsoft Windows and Office
  • Error Detection
  • Customer Service Support
  • Operations Management

Timeline

Field Service Technician

DOC Services
01.2024 - Current

Armed Security Officer

Tactical Solutions LLC
07.2022 - 01.2024

Forklift Driver

Concordance Healthcare Solutions
03.2022 - 01.2024

Warranty Manager

Siemens Mobility
03.2022 - 12.2023

Electrician Journeyman

Metra Railroad
09.2021 - 03.2022

Rail Maintenance Manager

Chicago Transit Authority
03.2017 - 09.2021

Desktop Support Technician

Promedica Memorial Hospital
08.2015 - 12.2018

Team Member

Sbarro
01.2015 - 03.2017

Direct Support Professional

St. Coletta's Of Illinois
08.2012 - 12.2014

Electrician

Rogers
02.2012 - 03.2017

Team Leader

White Castle
09.2010 - 07.2012

High School Diploma -

Rich Central High School

Some College (No Degree) - CyberSecurity

University of Chicago

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Stanley Cain