Steven Mccune
Orange,CA
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in networking equipment repair and maintenance. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
31
31
years of professional experience
Work History
Field Service Technician
Ovation
05.2021 - 07.2022
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in POS equipment.
Computer Field Technician
National Cinemedia Inc.
02.2001 - 10.2020
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Kept detailed records of field measurements and data.
- Improved customer service ratings by resolving technical, on-site and network issues quickly and accurately.
- Improved customer service ratings by resolving technical, on-site and network issues quickly and accurately.
- Discovered and resolved issues that affected project outcomes.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Calibrated new and existing equipment for optimal performance.
Network Administrator
Edwards Theaters
02.1999 - 02.2001
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
Steel Sales
Gary Steel
08.1995 - 02.1999
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Infantry Squad Leader
United States Marine Corps
04.1991 - 04.1995
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Supervised and led squad of 11 Marines, setting high standard of efficiency, loyalty and integrity.
Education
Bachelor of Arts - Criminal Justice
Cameron University
Lawton, OK11.1989
Skills
- Analytical and Methodical
- Troubleshooting Network Issues
- Help Desk Support
- Technical Troubleshooting
- Multitasking and Prioritization
- Collaborative Team Player
- Attention to Detail
- Organizational Skills
- Microsoft Certification
- Customer Service Support
Timeline
Field Service Technician
Ovation
05.2021 - 07.2022
Computer Field Technician
National Cinemedia Inc.
02.2001 - 10.2020
Network Administrator
Edwards Theaters
02.1999 - 02.2001
Steel Sales
Gary Steel
08.1995 - 02.1999
Infantry Squad Leader
United States Marine Corps
04.1991 - 04.1995
Bachelor of Arts - Criminal Justice
Cameron University
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