Andy Blackwood
Las Vegas,NV
Summary
Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and ability to quickly adapt to new tasks and environments. Ready to make an immediate contribution to your organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Houseman
Station Casinos
Las Vegas, NV
10.2023 - Current
- Enhance guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Increase efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Ensure a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Aid in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
- Assist in inventory management through timely restocking of housekeeping supplies and linens as needed.
Houseman
Residence Inn Marriott
Las Vegas, NV
02.2022 - 10.2023
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
Bartender
Bellagio Hotel And Casino
Las Vegas, NV
10.1998 - 07.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
Park Hill High School
Kansas City, MOSkills
- Bilingual, fluent in Spanish
- Leadership Skills
- Responsible and Reliable
- Multi-Tasking Skills
- 20 years as Bartender
- Completing Quality Room Inspections
- Cleaning Techniques
- Time Management
- Guest Service Excellence
- Safety Protocols
- Inventory Control
- Adaptability and Flexibility
Certification
Certified Bartender by Culinary Union
Timeline
Houseman
Station Casinos
10.2023 - Current
Houseman
Residence Inn Marriott
02.2022 - 10.2023
Bartender
Bellagio Hotel And Casino
10.1998 - 07.2019
High School Diploma -
Park Hill High School