Andy Caceres
Store Manager
Houston,TX
Summary
Dynamic leader with a proven track record at O'Reilly's Auto Parts, enhancing customer satisfaction and boosting sales through expert customer service management and strategic merchandising. Excelled in team development and employee training, achieving significant profitability. Skilled in troubleshooting and diagnostics, showcasing a blend of technical proficiency and interpersonal excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Store Manager
Oreily's Auto Parts
09.2022 - Current
- Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
- Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Retail Parts Specialist
AutoZone
Houston, TX
04.2021 - 09.2022
- Built strong relationships with customers, ensuring repeat business and fostering brand loyalty.
- Assisted in training new employees on company policies, procedures, and best practices for optimal customer service.
- Organized parts storage and stocked inventory according to established guidelines.
Auto Mechanic Technician Helper
New Era Auto Repair
09.2020 - 03.2021
- Reduced client complaints by providing timely and accurate services for various automobile issues.
- Troubleshot electrical systems, pinpointing issues quickly to minimize downtime for clients'' vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
High School Diploma -
Elsik
Houston 05.2001 -
Skills
Customer Service Management
Employee Training
Store Merchandising
Team Development
Timeline
Store Manager
Oreily's Auto Parts
09.2022 - Current
Retail Parts Specialist
AutoZone
04.2021 - 09.2022
Auto Mechanic Technician Helper
New Era Auto Repair
09.2020 - 03.2021
High School Diploma -
Elsik
05.2001 -