Andy de Junco
Milwaukee,WI
Summary
Experienced customer service professional with a strong track record in leading teams and achieving operational excellence. Proven ability to implement strategic initiatives to enhance productivity and efficiency. Skilled problem-solver with a talent for making effective decisions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Seven Swans Creperie
07.2024 - Current
- Preparing and cooking a rotating menu of 15 to 20 crepes and other brunch menu items in a fast paced, high stress environment.
- Scheduling employees weeks in advance, fielding several phone calls a day, and managing front and back of house simultaneously for optimum efficiency.
- Led daily operations to ensure smooth service and high customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Developed training programs for new staff to enhance service efficiency and consistency.
Special Education Paraprofessional
Milwaukee Public Schools, MPS
10.2022 - 06.2024
- Supported and executed specialized educational plans for up to 15 special needs children from 5th – 8th grades.
- Provided administrative support in the school office with various events coordination such as staff and student parties and field trips.
- Worked with classroom and administrative staff to maintain safety procedures in accordance with Wisconsin state law.
- Monitored student progress, providing feedback on official documentation to educators regarding behavioral and academic development.
- Advocated for student needs by communicating effectively with parents, teachers, and support staff.
Line Cook/Barista
Interval
10.2021 - 09.2022
- Coordinated daily kitchen operations, ensuring timely and efficient meal preparation.
- Monitored inventory levels, ensuring adequate stock of ingredients and supplies.
- Developed ten new recipes aligning with customer preferences and seasonal trends.
- Ensured adherence to health and safety regulations within the kitchen environment.
Bakery Clerk/Operations Staff
Glorioso's Italian Market
06.2019 - 09.2021
- Served bakery items, prepared Italian-based confections, maintained stock and cleanliness of entire storefront, and kept inventory and order logs.
- Provided excellent customer service while engaging in local history of surrounding neighborhood and store.
- Implemented process improvements to enhance accuracy in inventory tracking and reporting.
- Assisted operations manager with planning of routine operations and special projects.
- Conducted monthly cycle counts to maintain accurate inventory records and support annual physical inventory processes.
Barista/Line Cook/Events Coordinator
Smith Bros. Coffee House
08.2014 - 05.2019
- Trained new baristas and cooks on beverage preparation and customer service techniques.
- Managed daily inventory and ensured product availability for seamless operations.
- Crafted high-quality espresso-based beverages while maintaining consistency and presentation standards.
- Delivered exceptional customer experiences by actively engaging with patrons and addressing needs.
- Coordinated logistics for over 50 events, ensuring seamless execution and adherence to timelines.
- Evaluated event feedback, using insights to improve future planning processes and attendee satisfaction.
Education
Bachelor of Arts - English & Film Studies
University of Wisconsin-Milwaukee
Milwaukee05.2025
Skills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Adobe Photoshop
- Microsoft Office Suite
- Schedule preparation
- Staff development
- Staff management
Awards
Phi Beta Kappa Honors Society (inducted May 2025)
Certification
- Licensed Special Education Aide - Valid From July 2023 - June 2028
Timeline
Manager
Seven Swans Creperie
07.2024 - Current
Special Education Paraprofessional
Milwaukee Public Schools, MPS
10.2022 - 06.2024
Line Cook/Barista
Interval
10.2021 - 09.2022
Bakery Clerk/Operations Staff
Glorioso's Italian Market
06.2019 - 09.2021
Barista/Line Cook/Events Coordinator
Smith Bros. Coffee House
08.2014 - 05.2019
Bachelor of Arts - English & Film Studies
University of Wisconsin-Milwaukee
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