Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Andy De La Cruz

New York

Summary

Dynamic professional with a proven track record at Equinox Hotel, excelling in guest services excellence and operational efficiency. Recognized for outstanding client engagement, earning Team Member of the Quarter and numerous five-star reviews. Bilingual and adaptable, I thrive in fast-paced environments, consistently delivering exceptional experiences that foster brand loyalty.

Overview

10
10
years of professional experience

Work History

Bell/Doorperson

Equinox Hotel
New York
08.2019 - Current
  • Execute Forbes-rated luxury service standards, providing seamless guest experiences through personalized assistance with luggage, transportation coordination, and curated local recommendations during peak check-in and check-out periods.
  • Serve as the first and last point of contact for guests, creating lasting impressions that drive brand loyalty and repeat visits.
  • Cultivate lasting guest rapport, earn Team Member of the Quarter for exemplary service, and receive numerous five-star reviews on TripAdvisor and other platforms for professionalism, attentiveness, and warmth.
  • Enhanced overall guest satisfaction through effective communication and teamwork.

Sales Associate

Cole Haan Columbus Circle
New York
01.2015 - 12.2019
  • Enhanced client satisfaction through proactive follow-up communications.
  • Consistently exceeded monthly sales targets through strategic selling techniques, earning induction into the Million Dollar Club for outstanding revenue generation and client engagement.
  • Collaborated with store management to maintain brand-aligned visual merchandising and operational standards, contributing to a cohesive and high-performing team environment.
  • Demonstrated adaptability in a fast-paced retail setting, managing competing priorities and client demands with efficiency and professionalism.

Education

High School Diploma -

High School of Computers and Technology
New York, NY
01.2009

Skills

  • Guest Services Excellence
  • Customer service
  • Bilingual proficiency
  • Operational efficiency
  • Adaptability
  • Collaborative teamwork
  • Attention to detail
  • Team player mentality

Accomplishments

  • Team Member of the Quarter, Equinox Hotel, recognized for superior guest service and team contributions.
  • Inducted into the Million Dollar Club, Cole Haan, for exceptional sales performance and client retention.

Timeline

Bell/Doorperson

Equinox Hotel
08.2019 - Current

Sales Associate

Cole Haan Columbus Circle
01.2015 - 12.2019

High School Diploma -

High School of Computers and Technology

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