Coding
Andy Dominique
Administrator, Clerk,Receptionist, Retail And Sales Professional, Graphic Design Artist,
Brooklyn,NY
Summary
Hardworking Health Information Clerk with expertise in healthcare documentation procedures. Dedicated to applying evolving information technology to complete health information management processes. Monitors compliance with payment systems including Medicare, Medicaid and managed care. Produces accurate and thorough data utilized for healthcare quality improvement, utilization management and risk management. Experienced Front Desk administrator with over 7 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Uber Eats Deliverer
Uber
Brooklyn, NY
09.2020 - 10.2021
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Health Information Clerk/Front Desk Receptionist
Alliance Health
Brookyln, NY
04.2021 - 10.2021
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Organized over [Number] medical records through diverse systems of classification, storage retrieval and indexing.
- Used medical center hardware and software to produce required reports.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Copied medical records and performed various clerical tasks as required.
Administrative Clerk/Health Information Clerk/Front Desk Receptionist
NYC Health + Hospitals
Brookyln, NY
12.2020 - 07.2021
- Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
- Created welcoming environment for patients by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
- Entered data and verified completeness and accuracy.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Administrative Clerk/Information Specialist
Brinks
Queens, NY
09.2020 - 12.2020
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Balanced duties of Associate while also functioning as Head Clerk.
- Enforced company policies and procedures.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Cashier/Remittance Processing Specialist
Chase Bank
Brooklyn, NY
03.2020 - 09.2021
- Analyzed finances to create detailed forecasting reports using [Software].
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using [Software] with [Number]% accuracy.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Managed complex finance projects under direction of senior management to meet deadlines and budget limitations.
- Verified financial documents for [Type] company to accurately analyze financial data.
- Analyzed figures, postings and documents to maintain accounting program accuracy.
Department Lead
BuyBuyBaby
Brooklyn, NY
11.2019 - 02.2021
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Supervised existing employees
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Led sales team to exceed quarterly sales goals.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used [Software] to maintain company database with essential account and sales information.
Front Desk Receptionist/Clerk/Typist/Coffee Barista
General Assembly
Brooklyn, NY
10.2019 - 10.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Retail Sales Lead/Retail Sales Professional
Adidas
Brookyln, NY
09.2015 - 02.2018
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of current store promotions to encourage additional sales purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Supported efficient and timely replenishment of sales floor merchandise.
Education
Associate of Arts - Psychology
College of Staten Island of The City University of New York
Staten Island, NY 08.2014 - 06.2016
Skills
Medical billing code accuracy
MS Office
Maintenance and Repair
Problem-Solving
Multitasking Abilities
Training and Development
Customer Service
Critical Thinking
Good Telephone Etiquette
Planning and Coordination
Dependable and Responsible
Additional Information
CEO and Graphic designer for personal Business brand Reigning Rootz Designs
Software
Certification
CCA - Certified Coding Associate
EPIC TRAINED
Trained user of EPIC software by NY Health + Hospitals
Timeline
Health Information Clerk/Front Desk Receptionist
Alliance Health
04.2021 - 10.2021
Administrative Clerk/Health Information Clerk/Front Desk Receptionist
NYC Health + Hospitals
12.2020 - 07.2021
Uber Eats Deliverer
Uber
09.2020 - 10.2021
Administrative Clerk/Information Specialist
Brinks
09.2020 - 12.2020
Cashier/Remittance Processing Specialist
Chase Bank
03.2020 - 09.2021
Department Lead
BuyBuyBaby
11.2019 - 02.2021
Front Desk Receptionist/Clerk/Typist/Coffee Barista
General Assembly
10.2019 - 10.2020
CCA - Certified Coding Associate
03-2019
Retail Sales Lead/Retail Sales Professional
Adidas
09.2015 - 02.2018
Associate of Arts - Psychology
College of Staten Island of The City University of New York
08.2014 - 06.2016