Andy Dominique
Hotel Le Bleu
Brooklyn,NY
7
years of professional experience
An experienced Front Desk administrator with over 4 years of clerical work experience. Also, a hardworking Information Clerk with expertise in healthcare documentation procedures and Sales. Monitors compliance with payment systems including Medicare, Medicaid and managed care and POS. In addition, a competent Sales professional exceptionally well- versed in providing assistance to customers. Efficient, energetic and dedicated to maintaining a high level of customer service. Also, an enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills. Has a successful background, consistently surpassing targets for the past 9
years.
Work History
Front Desk Receptionist
4 Years 9 Months- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Collected room deposits, fees and payments
- Informed guests of hotel security features and offered details regarding fire and emergency procedures
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift
- Collaborated with team members to handle guest requirements from check-in through check-out
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Sales Professional
6 Months- Greeted customers and helped with product questions, selections and purchases
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Increased sales and customer satisfaction through personalized servicing
- Used POS system to process sales, returns, online orders and gift card activations
- Created attractive displays to promote items.
- Expanded sales by 30% during my shifts: also helped my store make the most money to win a March Madness competition for the company.
Front Desk Receptionist
1 Year- Adhered to strict HIPAA guidelines to protect patient privacy
- Entered procedure codes and diagnosis codes into medical billing software
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Audited customer files to verify medical necessity and satisfaction of coverage criteria
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Used EPIC to schedule appointments for doctor visits and procedures
- Registered and verified patient records before triage with most up-to-date information
- Obtained payments from patients and scanned identification and insurance cards
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Remittance Processing Specialist
6 Months- Analyzed finances to create detailed forecasting reports
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using different software with impressive accuracy
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget
- Managed complex finance projects under direction of senior management to meet deadlines and budget limitations
- Verified financial documents for top companies to accurately analyze financial data
- Analyzed figures, postings and documents to maintain accounting program accuracy.
Front Desk Receptionist
5 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored office supplies by checking inventory and placing orders.
- Set schedules for students by planning and designating them to workshops at available times
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained supply levels in counter and customer areas to meet typical demands.
Education
Associate of Arts
Skills
Medical billing code accuracy
MS Office
Maintenance and Repair Problem-Solving
Multitasking Abilities
Critical Thinking
Good Telephone Etiquette
Planning and Coordination
Dependable and Responsible
Problem-Solving
IOS
Customer Relations
POS Transactions
Data Entry and 10-Key
Bill Payment and Recordkeeping
Accounts Payable and Accounts Receivable
Timeline
Front Desk Receptionist
Hotel Le Bleu
01.2022 - CurrentRead More
Sales Professional
GoodLife Clothing
12.2021 - 06.2022Read More
Front Desk Receptionist
NYC Health + Hospitals BK
12.2020 - 12.2021Read More
Remittance Processing Specialist
Chase Bank BK
03.2020 - 09.2020Read More
Front Desk Receptionist
General Assembly
10.2019 - 03.2020Read More
College of Staten Island of The City University of New York
Associate of Arts
Read More