ANDY GARCIA
Bronx,New York
Summary
EXPERIENCED PROFESSIONAL, providing significant, efficient and quality service where I can utilize my accumulative skills and talents; would be ideally suitable.
Overview
17
17
years of professional experience
Work History
Rideshare Driver
Uber
07.2016 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Sales Associate
Best Buy
Manhattan, NY
10.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Representative
Blue Travel Partner Service, DR
02.2012 - 04.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Owner ∙ Manager ∙ Customer Service
Trinitarios Internet Café, DR
02.2007 - 05.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Hotel Concierge ∙ Customer Service
Hotel Bahia Principe, DR
04.2009 - 01.2012
- Worked closely with the security team in addressing any concerns or issues that arose, ensuring a safe and secure environment for all hotel guests.
- Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
- Streamlined check-in and check-out processes for increased efficiency, ensuring a seamless experience for guests.
- Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.
Call Center Operator ∙ Office Support
Blue Travel Partner Service, DR
01.2007 - 03.2009
- Assisted customers by answering questions and responding to inquiries.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
Education
HS DIPLOMA -
Gaston Fernandez Deligne HS
Bachelor Of Tourism Studies - General Studies
Univerdad Abierta Para Adulto
DRSkills
- Conflict Resolution
- Money Mgmt
- Organized
- Office Equipment
- Data Entry
- Concierge Services
- Quality of Care
- New Hotel Software
- Online Research
- Check In
- Out Guest
- Intrinsic Motivation
- MS Word
- Excel
- PowerPoint
- Outlook
- Reservations
- Solving Problems
- Prioritizing
- Goal Setter
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
Timeline
Rideshare Driver
Uber
07.2016 - Current
Sales Associate
Best Buy
10.2015 - 06.2016
Sales Representative
Blue Travel Partner Service, DR
02.2012 - 04.2015
Hotel Concierge ∙ Customer Service
Hotel Bahia Principe, DR
04.2009 - 01.2012
Owner ∙ Manager ∙ Customer Service
Trinitarios Internet Café, DR
02.2007 - 05.2014
Call Center Operator ∙ Office Support
Blue Travel Partner Service, DR
01.2007 - 03.2009
HS DIPLOMA -
Gaston Fernandez Deligne HS
Bachelor Of Tourism Studies - General Studies
Univerdad Abierta Para Adulto