Andy Guzman
Chicago,IL
Summary
A motivated and reliable professional with a strong foundation in customer service, time management, and multitasking, dedicated to delivering positive experiences and enhancing organizational brands under pressure. Equipped with solid communication skills, creativity, and a practical understanding of social media marketing and algorithm strategies, eager to gain hands-on experience, learn new skills, and build collaborative team relationships while contributing commitment and adaptability to any workplace.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Wendy's Crew Member
Wendy's
Chicago, IL
11.2025 - Current
- Delivered exceptional customer service during high-volume shifts, ensuring satisfaction and loyalty.
- Prepared food items according to company standards and customer specifications.
- Operated kitchen equipment safely and efficiently during peak hours.
- Maintained cleanliness and organization in the kitchen and dining areas.
- Trained new crew members on operational procedures, fostering a collaborative and efficient team environment.
- Processed cash and credit card payments accurately and efficiently, enhancing customer experience through prompt service.
Assistant
Melody Transportation
12.2024 - Current
- Monitored phone calls to assess operator performance and see how call operators work
- Assisted with phone calls, forwarding inquiries to operators and informing callers of busy status.
- Unloaded cargo efficiently at warehouse locations. various loads at warehouses and truck yards all sorts of loads at warehouses/truckyards.
Volunteer: Lunch Reward Passer
John F. Kennedy High School
09.2024 - 06.2026
- Distributed cookies to students with perfect attendance during lunch, recognizing their commitment and encouraging continued attendance.
- Executed daily operational tasks with precision in a fast-paced environment.
- Proposed ideas and solutions that improved collaboration and effectiveness within the team.
Volunteer: Sports Home Game Tracker
Back of the Yards College Prep
09.2023 - 05.2024
- Timed competitive matches for Boys Soccer and Swimming seasons to ensure accurate event management
- Achieved points by scoring in competitive matches for Boys Soccer and Swimming seasons
- Managed tracking of student attendance and engagement levels.
- Coordinated communication between teachers and students regarding academic progress.
- Utilized tracking software to monitor student performance data effectively.
Education
High School - All honors classes, Half DP, Inside CP programs
John F. Kennedy High School
Chicago, IL 02.2023 - 06.2026
High School - All honors and advanced classes
Back of the Yards College Prep High School
Chicago, IL 08.2022 - 01.2023
Middle School - Advanced algebra course
Robert L. Grimes Middle School
Chicago, IL 08.2021 - 01.2022
Skills
- Customer service
- Cash handling
- Crew member training
- Food Safety Practices
- Customer Interaction
- Attention to detail
- Teamwork
- Communication
- Effective communication
- Creative Thinking
- Problem Solving
- Computers
- Coding
- Research
- Leadership
Accomplishments
Half Cap, 10/16/24, An award ceremony during school for being on track and having all credits for the first two years of high school, having to pass drivers ed, the U.S. constitution test, and completing one service project.
Languages
- Spanish
- English
Extracurricular Activities
- Spanish
- English
Hobbies and Interests
- Spanish
- English
Timeline
Wendy's Crew Member
Wendy's
11.2025 - Current
Assistant
Melody Transportation
12.2024 - Current
Volunteer: Lunch Reward Passer
John F. Kennedy High School
09.2024 - 06.2026
Volunteer: Sports Home Game Tracker
Back of the Yards College Prep
09.2023 - 05.2024
High School - All honors classes, Half DP, Inside CP programs
John F. Kennedy High School
02.2023 - 06.2026
High School - All honors and advanced classes
Back of the Yards College Prep High School
08.2022 - 01.2023
Middle School - Advanced algebra course
Robert L. Grimes Middle School
08.2021 - 01.2022