Andy LaPlante
Bangor,Maine
Summary
Driven professional with a proven track record in workflow management and team collaboration, honed at Wayfair and other esteemed organizations. Excelled in enhancing service delivery and supplier support, achieving targets through innovative process improvements. Skilled in data entry and quality control, consistently maintaining high standards and optimizing operational efficiency.
Overview
12
12
years of professional experience
Work History
Operations Services Specialist II
Wayfair
Bangor, ME
07.2017 - Current
- Suggested process improvements to make sure Stocking Purchase Orders were being properly fulfilled by the supplier.
- Maintained high Supplier Order standards to meet or exceed targets.
- Examined shipping history and provided initial tendering of goods to the appropriate carrier.
- Organized documentation for orders, bill of ladings, and proof of deliveries to provide proof of transactions for investigation purposes.
Courtesy Clerk
Leadbetters Super Stop
Bangor, ME
10.2018 - 08.2020
- Assisted customers with purchases by assisting with the retrieval of behind the counter items.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items, restocked shelves, and assisted with beverage cooler.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Maintained a clean and sanitary store and restroom for customers.
Direct Support Professional
OHI Maine
Bangor, ME
07.2012 - 07.2017
- Maintained clean, safe, and well-organized environment for clients.
- Assisted clients with intellectual disabilities to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented the client's health status changes to keep care team updated.
- Administered medication after completion of the Certified Residential Medication Aide course.
Education
Associate Of Arts And Sciences - Computer Aided Drafting And Design
Eastern Maine Community College
Bangor, ME05.2012
Bachelor Of Arts - New Media
University of Maine
Orono, ME05.2008
Skills
- Workflow Management
- Service Delivery Optimization
- Supplier Support
- Data Entry
- Documentation And Reporting
- Quality Control
- Computer Skills
- Team Collaboration
Timeline
Courtesy Clerk
Leadbetters Super Stop
10.2018 - 08.2020
Operations Services Specialist II
Wayfair
07.2017 - Current
Direct Support Professional
OHI Maine
07.2012 - 07.2017
Associate Of Arts And Sciences - Computer Aided Drafting And Design
Eastern Maine Community College
Bachelor Of Arts - New Media
University of Maine