Chance Johnson
Hattiesburg,MS
Summary
Customer satisfaction driven to help the client to perform as best as they can. Steadily trying to find ways to make things more efficient and avoid any unnecessary steps. Constantly trying to help myself and others to become the best version of themselves.
Overview
5
5
years of professional experience
Work History
Commercial Services Specialist II
Cox Automotive
Hattiesburg, MS
08.2024 - Current
- Assisted clients with vehicle service inquiries, ensuring timely and accurate responses.
- Coordinated workflow between departments to streamline service processes and enhance customer satisfaction.
- Managed appointment scheduling for service requests, optimizing resource allocation and efficiency.
- Supported the implementation of new software systems, improving data accuracy in customer records.
- Analyzed customer feedback trends to identify areas for improvement in service delivery processes.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Store Manager
Ramey's Marketplace
Purvis, MS
10.2020 - 08.2024
- Led daily operations to enhance customer service and sales performance.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts - Organizational Managment
University of Arizona
Tucson, AZ09-2027
No Degree - Basics
Pearl River Community College
Poplarville, MS07-2022
Skills
- Workflow management
- Strong work ethic
- Customer service
- Listening skills
- Multitasking and organization
- Computer skills
- Conflict resolution
- Customer relationship management
Timeline
Commercial Services Specialist II
Cox Automotive
08.2024 - Current
Assistant Store Manager
Ramey's Marketplace
10.2020 - 08.2024
Bachelor of Arts - Organizational Managment
University of Arizona
No Degree - Basics
Pearl River Community College