Andy Ma
Las Vegas
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Using strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
VPMA GLOBAL SERVICES LLC
09.2019 - Current
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed, maintained and utilized diverse client base.
Front Desk Lead
The Venetian Resort Hotel Casino
06.2017 - 04.2019
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Performed wide-ranging administrative, financial and service-related functions.
Education
Master of Science - ,Management Information System
University of Nevada, Las Vegas
Las Vegas, NV08-2022
Bachelor of Science - Gaming Management
University of Nevada, Las Vegas
Las Vegas, NV08-2018
Skills
- Campaign execution
- Converting leads
- Account development
- Lead prospecting
- Cold calling
- Persuasive communication expertise
- Lead development
- Relationship building
- Goal oriented
Certification
- BMC DBA Pre-Sale Certified.
Timeline
Account Manager
VPMA GLOBAL SERVICES LLC
09.2019 - Current
Front Desk Lead
The Venetian Resort Hotel Casino
06.2017 - 04.2019
- BMC DBA Pre-Sale Certified.
Master of Science - ,Management Information System
University of Nevada, Las Vegas
Bachelor of Science - Gaming Management
University of Nevada, Las Vegas
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