Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Timeline
Generic

ANDY McALLISTER

Burbank,CA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

42
42
years of professional experience

Work History

Caller, Supervisor, In-House and Overseas Manager

DONOR SERVICES GROUP, LLC
Los Angeles, CA
10.1998 - 05.2009
  • Company Overview: Fundraising company hired by NGO's, charities, non-profits, and political organizations to secure donations through direct solicitation of existing memberships and affiliations. Clients included The American Red Cross, World Vision, The Humane Society, Nature Conservancy, Planned Parenthood, The Heritage Foundation, National Trust for Historic Preservation and many others.
  • In Manila, Philippines launched a seminal team of calling agents responsible for contacting years-long lapsed donors in client databases. Very successful in hiring high level, English-proficient personnel for outbound calling. Familiarized agents with distinctly American cultural perspectives and organizational missions. Success rate of 5% to 15% donor re-enlistment.
  • Managed various projects for client Development Departments handling elite donor accounts requiring special attention. This not only included existing programs that might need adjustment but also innovative new approaches that DSG hoped would serve them better. Work secured contributions of $5K and above.
  • Steered an ongoing staff of over 30 calling agents contacting donors for over 30 different nonprofit organizations. 6 years hiring, training, supervising, and data processing. General success exceeded goals of 25% to 33% pledge rate. DSG applied Gift Planning Team's cultivational tools and pioneering a new industry standard.
  • Helmed the team of Estate/Gift Planning Specialists cultivating relationships with long-term donors. Personally developed excellent communication skills while entire team helped identify or secure legacy gifts in donors' will, trust, annuities, or other financial vehicles. Due to the sensitive nature of this subject, the group was highly trained in engaging and creating a comfort level with donors unmatched in any other program in the company.
  • Began employment with DSG as a top calling agent soliciting donors on behalf of different organizations in various campaigns.

Owner

COMPETENT CLEANING AND MAINTENANCE
Los Angeles, CA
01.2014 - 03.2020
  • Served greater Los Angeles area with comprehensive house cleaning and maintenance services.
  • Maintained positive relationships with over 13 monthly accounts through exceptional customer service.
  • Executed effective promotions to attract potential clients, expanding customer base.
  • Demonstrated excellent time management, ensuring punctual arrival at job sites.
  • Delivered thorough deep cleaning and performed minor painting and repairs efficiently.
  • Adapted to changing customer schedules and accommodated last-minute requests.
  • Managed record keeping and accounting tasks to support business operations.

Owner-Manager

DIGNUS GROUP INC
Charleston, SC
04.1987 - 12.1991
  • Company Overview: Self-Owned Promotions and Fundraising Company serving community organizations in North and South Carolina.
  • Successfully brought family-oriented plays and musicals to different cities and towns throughout North and South Carolina.
  • Raised over $300K in small donations through ticket sales for sponsors like Jaycees and Lions Club.
  • Recruited and managed agents to contact local residents and businesses.
  • Responsible for establishing office locations, hiring and training personnel, script writing, supervising, record keeping, and mail distribution of materials to the public.

Substitute Teacher

SWING EDUCATION
Los Angeles County, CA
08.2023 - Current
  • Company Overview: Substitute teaching online platform serving a number of districts as well as a pool of Charter Schools in the Los Angeles area.
  • Dynamic placement with a variety of schools often for Special Education and Special Needs students grades K through 12. Assigned to over 40 different school sites including Pico Rivera, Pasadena, San Gabriel, Equitas Academy, Manhattan Beach, Buena Park, Whittier, Torrence and others.

Background Actor

FACE2FACE MANAGEMENT
Los Angeles, CA
06.2022 - Current
  • Company Overview: Talent agency for background artists in film and TV.
  • Background actor as both featured characters and crowd members in projects including Curb Your Enthusiasm, Barry, LA Lakers Winning Time, The Joker II, Bosch, and Shirley Chisolm.

Various Roles

SOUTHEASTERN THEATRICAL PRODUCTIONS
Columbia, SC
09.1991 - 05.1998
  • Company Overview: A touring theater company specializing in educational drama programs for students K through 12, as well as musical presentations and dinner theater for adults. STP also conducted small fundraising projects for particular clients.
  • Spearheaded Customer Service, Community Outreach, and Client Relations.
  • Managed a 12 person staff.
  • Booked and scheduled shows.
  • Supervised phone room promotions and fundraising projects.
  • Produced presentations for a wide array of audiences.
  • Tour managed traveling productions throughout Southern States.
  • Performed in various productions.

Instructor

UNIVERSITY OF SOUTH CAROLINA
Columbia, SC
09.1995 - 12.1998
  • Taught Theater Arts and Public Speaking courses in regular lecture and in The University Evening School. Created a dynamic and safe learning environment where students were taught organizational skills and techniques to overcome their fear of making public presentations.

Artist-in-Residence at Columbia College

PATCHWORK PLAYERS INC
Columbia, SC
10.1983 - 08.1986
  • Company Overview: Children's theater company specializing in general entertainment for young audiences. In-house as well as touring educational programs for schools and communities throughout the State of South Carolina.
  • Performing for audiences in-house and regional communities.
  • Technician and tour driver.
  • Teacher of creative dramatics for K-8.
  • Mentor for Columbia College Drama students.
  • Children's theater company specializing in general entertainment for young audiences. In-house as well as touring educational programs for schools and communities throughout the State of South Carolina.

Education

MA - (abt)

University of South Carolina
01.2002

BFA -

University of South Carolina
01.1983

Apprenticeship -

Williamstown Theater Festival, Williams College
01.1982

Syracuse University
01.1981

High School -

Xaverian Brothers High School
Westwood, MA
01.1979

Skills

  • Customer service
  • Client retention
  • Written communication
  • Verbal communication
  • Staff management
  • Team building
  • Coaching
  • Mentoring
  • Detail oriented

Hobbies and Interests

  • Volunteering
  • Public Speaking
  • Current Events
  • Fine Dining
  • Traveling
  • Exercise
  • Movies and TV
  • Acting and Singing

Affiliations

  • Volunteering
  • Current Events
  • Fine Dining
  • Traveling
  • Exercise
  • TV and Movies
  • Performing Arts

Timeline

Substitute Teacher

SWING EDUCATION
08.2023 - Current

Background Actor

FACE2FACE MANAGEMENT
06.2022 - Current

Owner

COMPETENT CLEANING AND MAINTENANCE
01.2014 - 03.2020

Caller, Supervisor, In-House and Overseas Manager

DONOR SERVICES GROUP, LLC
10.1998 - 05.2009

Instructor

UNIVERSITY OF SOUTH CAROLINA
09.1995 - 12.1998

Various Roles

SOUTHEASTERN THEATRICAL PRODUCTIONS
09.1991 - 05.1998

Owner-Manager

DIGNUS GROUP INC
04.1987 - 12.1991

Artist-in-Residence at Columbia College

PATCHWORK PLAYERS INC
10.1983 - 08.1986

MA - (abt)

University of South Carolina

BFA -

University of South Carolina

Apprenticeship -

Williamstown Theater Festival, Williams College

Syracuse University

High School -

Xaverian Brothers High School

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