Assistant Manager
Andy Morfey
Private Family Employer
Clinton,TN
9
Years of experience
Highly ambitious professional determined to learn, grow, train and contribute value that enables growth in business, operations performance, and efficiency while utilizing my interpersonal skills and managerial experience.
Work History
Private Nanny
1 Year 1 Month- Designed and implemented educational activities tailored to children's developmental needs.
- Coordinated daily schedules, ensuring balance between playtime and structured learning.
- Fostered a nurturing environment promoting emotional well-being and social skills development.
- Communicated effectively with parents regarding progress and any concerns related to child care.
- Organized playdates and social events to enhance children's interpersonal skills and friendships.
Assistant Store Manager
1 Year 2 Months- Assisted the Shop Manager in overall fiscal performance and results. Drove the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, communication, and talent development. Predominant focus on the sales floor services with customers and associates. Communication with customers in shop, online, and over the phone.
- Achieved the shop’s sales targets by maximizing profits, minimizing costs and managing workforce budgets. Lead the team to achieving over 10% growth in sales in comparison to prior fiscal year.
- Maintained files and records pertaining to accomplishments, sales, communications, company needs, management operations, and customer feedback to grow team performance.
- Delivered excellent customer service by example, ensured highly visible and effective customer service management.
- Recruitment, training, developing, and coaching all members of the shop team to ensure high-performance and productivity.
Team Leader
1 Year 9 Months- Managed daily operations by leading by example and fostering a positive team environment. Developed team capabilities through targeted coaching and ongoing training initiatives.
- Achieved enhanced personal development through strategic partnerships, elevating expertise in inventory management for substantial business growth.
- Analyzed customer feedback and mystery shop results to refine interactions and provided targeted coaching to staff.
- Redesigned and maintained inventory processing forms to enhance efficiency and accuracy in stock management.
- Conducted monthly inventory assessments to enhance accuracy and accountability.
- Monitored quality control procedures and prioritized safety practices. Committed to fostering a safe and healthy workplace for employees and customers. Executed monthly health and safety checks for proper food handling, rotation, and first aid incident reporting.
- Assisted in providing expert coffee knowledge from training sessions. Built strong customer relationships through personalized coffee experiences using storytelling techniques.
Associate Manager
10 Months- Enhanced operational efficiency by supporting management in adhering to policies and procedures while resolving customer issues.
- Exhibited strong integrity and leadership by modeling professional behavior to enhance company representation.
- Facilitated a customer-focused atmosphere that promoted excellent service interactions and experiences. Provided assistance in-store and over the phone with customer inquiries, merchandise orders, and information.
- Engaged with team members across furniture gallery and other departments to foster knowledge growth and support organizational objectives.
- Implemented effective strategies to manage tasks and projects, ensuring responsiveness to changing priorities.
- Utilized and innovated company reports to analyze and create strategic business solutions. Developed a ommunications board, updated the cleaning checklist, and created a spreadsheet for daily sales goals and zoning. Additionally, implemented daily meetings with associates for sales goals, monitoring of sales progress, and store communications.
- Collaborated with visual merchandiser to execute effective floorset designs and enhance store visual merchandising.
- Executed bi-weekly inventory assessments and managed customer communications for merchandise orders shipped to store.
- Pursued developmental opportunities to enhance qualifications for assistant or store manager roles.
Associate Manager
7 Months- Assisted area manager in upholding company brand standards during store operations. Performed administrative tasks for the store, supporting budget management and sales goal establishment. Oversaw sales floor activities and provided direct guidance to store staff.
- Arranged promotional material and in-store displays, organized products, analyzed sales of merchandise and product lines, and additional tasks allocated by Area Manager.
- Monitored inventory levels, new product shipments, store inventory, and additional product ordering.
- Delivered exceptional customer experience by expertly guiding merchandise selection and providing promotional insights for upselling gift wrap services and wedding stationery orders.
- Maintained store housekeeping through cleaning, restocking merchandise and visual directives.
Apparel-All Purpose Clerk
1 Year 1 Month- Supported apparel department by delivering a majority of services. Cross-trained across various departments to meet business needs and enhance personal skills. Trained in click-list, front-end operations, home department, liquor department, general merchandising, produce, and grocery department.
- Achieved a well-organized men's apparel department by arranging visual displays that supported promotions and ensured accurate pricing. Maintained efficient inventory levels and a spotless sales floor, including fitting rooms and stock room. Effectively managed clearance markdowns and removal of damaged goods. Enhanced store-wide visual merchandising through the successful execution of mannequin displays throughout the apparel department.
- Enhanced customer satisfaction by delivering a superior in-store shopping experience. Achieved effective product location assistance, contributing to a seamless shopping process. Developed individualized approaches to foster customer engagement and loyalty.
- Transitioned to full-time employment by leveraging skills acquired through cross-training to support essential departments.
Education
High School Diploma
Skills
Operations
Inventory
Account
Portfolio
and Assistant Store Management
Innovative Operational Skills and Ideas
Diversity and Flexed Managerial Style
Ability to Develop
Motivate and Lead Others with Strong Interpersonal Skills
Collaborative and Supportive of Ideas
Task and Detail Oriented
Hardworking
Dependable
Purposeful and Responsible
Retail
Direct Customer Sales and Service
Hospitality Expertise
Excellent Organizational and Problem Solving Skills
Child Development
Early Childhood Education and Development.
Timeline
Private Nanny
Private Family Employer
09.2024 - 10.2025Read More
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06.2021 - 08.2022Read More
Team Leader
Nespresso USA
08.2019 - 05.2021Read More
Associate Manager
Z Gallerie
10.2018 - 08.2019Read More
Associate Manager
Papyrus Stationary
02.2018 - 09.2018Read More
Apparel-All Purpose Clerk
Fry's Marketplace
01.2017 - 02.2018Read More
Highland High School
High School Diploma
Read More