Andy Nguyen
Lincoln ,NE
Summary
Dynamic professional with extensive experience in patient care and team leadership at Nebraska Community Blood Bank. Proven ability to enhance customer service and streamline operations through effective training and attention to detail. Skilled in workplace safety and problem-solving, consistently improving processes and elevating the quality of care provided.
Overview
5
5
years of professional experience
Work History
Floor Lead
Nebraska Community Blood Bank
02.2024 - Current
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
Production Lead
Ked Plasma
06.2024 - 02.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Salon Director
Sun Tan City
01.2022 - 06.2024
- Strengthened industry knowledge by attending conferences, workshops, and continuing education courses as necessary.
- Analyzed sales data to identify trends in customer preferences that informed new product offerings or promotions.
- Established strong relationships with vendors to secure premium products at competitive prices.
- Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
Store Manager
Palm Beach Tan
06.2021 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant
Scooters
05.2020 - 06.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Education
Lincoln North Star
Lincoln, Ne05.2021
Skills
- Workplace safety
- Store operations
- Employee training
- Staff scheduling
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Customer service
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
Timeline
Production Lead
Ked Plasma
06.2024 - 02.2025
Floor Lead
Nebraska Community Blood Bank
02.2024 - Current
Salon Director
Sun Tan City
01.2022 - 06.2024
Store Manager
Palm Beach Tan
06.2021 - 12.2022
Assistant
Scooters
05.2020 - 06.2021
Lincoln North Star