Andy Oestrick
Austin,TX
Summary
Experienced detail-oriented team leader with strong organizational skills. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and customer service skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
35
35
years of professional experience
Work History
IT Voice Engineer/Telecom Analyst
NI, Formerly National Instruments
11.1999 - Current
- Experienced telecom analyst with demonstrated talents in contract management and vendor relationships that drive global cost savings
- Accountable for the efficient and effective end-to-end delivery of telecom assets, vendor relationships, and continuously striving to improve customer success with telecom assets
- Worked with users to diagnose and resolve network and device problems and implemented established telecom technical or procedural solutions.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status, and completed equipment installations.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
Lead Telecommunications Technician
National Instruments Corp
- Managed telecom operations for global IT technicians
- Evaluated hardware and software usage as part of a larger effort to discover cost savings and improve employee efficiency
- Assessed and proposed recommendations for future telecom improvements.
Director of Telecommunications
Firstcare
01.1996 - 01.1999
- Worked closely with management teams to plan, develop and execute technical strategies aligned with the company's vision.
- Analyzed and established goals with Call Center Managers that improved support call efficiency and effectiveness
Voice Helpdesk Administrator
IBM, Carolina Comtec
01.1995 - 01.1996
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Operations Assistant
Time Warner
01.1989 - 01.1995
Supply and Services Specialist
United States Army Reserve
Education
Bachelor of Business Administration -
LeTourneau University
Personal Trainer -
ACE
Skills
- Troubleshooting and Resolution
- Decision-Making
- Information Gathering and Analysis
- Project Management
- Customer Service
- Schedule Coordination
- Problem-Solving
Timeline
IT Voice Engineer/Telecom Analyst
NI, Formerly National Instruments
11.1999 - Current
Director of Telecommunications
Firstcare
01.1996 - 01.1999
Voice Helpdesk Administrator
IBM, Carolina Comtec
01.1995 - 01.1996
Operations Assistant
Time Warner
01.1989 - 01.1995
Lead Telecommunications Technician
National Instruments Corp
Supply and Services Specialist
United States Army Reserve
Bachelor of Business Administration -
LeTourneau University
Personal Trainer -
ACE
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