Andy Orozco-Harmon
IT Support Specialist
Corvallis
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. With 4+ years in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Specialist (Contract)
JSR NAHQ
01.2024 - Current
- Used FreshService to manage and process support actions and requests leading with 300 tickets in FY2024.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Managed hardware inventory implementing asset tracking software ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
IT Support Analyst (Contract)
Cherriots
06.2023 - 11.2023
- Found business needs for the IT department & implemented an asset tracking software achieving a company strategic initiative.
- Created accounts, domains & managing group policy's in Active Directory.
- Managing & troubleshooting Windows 10 and software deployments as well as machine & desktop imaging.
- Responded to support requests and tickets from 300 end-users and patiently walked individuals through basic troubleshooting tasks.
- Lead amount of tickets solved in Quarter 1-2 with 110 tickets solved in each quarter.
IT Support Technician II
Assistant To You, LLC
07.2019 - 05.2023
- Led support and implementation of Microsoft Intune, Autopilot, and Azure AD across all corporate endpoints.
- Worked with IT personnel client organizations to design and implement IT solutions around Microsoft Intune and Microsoft 365
- Provided professional services and support to 100 end users in a dynamic work environment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
IT Support Specialist II (Contract)
Totalmed Staffing - PHTech
10.2022 - 03.2023
- Managed Amazon Web Services - Amazon Work Spaces, IAM policies to define groups, create users and assign roles.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 2 IT support to 500+ non-technical internal users through desk side support services & Zendesk ticketing system.
- Completed an average of 12 solved tickets each work day with a total of 1,400 solved tickets.
- Translated complex technical issues into digestible language for non-technical users.
Warehouse Outbound Trainer
Target
02.2020 - 08.2022
- Processed required paperwork to expedite handling of shipped and received goods.
- Awarded productivity advocate of the month.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Trained employees in identification and interpretation of operating calculations, item quantities and PPH.
- Interpreted and taught new hires to understand work orders, production figures to inform adjustments for increased productivity.
Education
High School Diploma -
Lebanon High School
09.2015 - 06.2019
Skills
CompTIA A Certification
Pursuing Network Certification
Active Directory & Microsoft Azure
Support Ticket System Management
Desktop Technical Support
Printer troubleshooting
Asset management
Remote support capabilities
Hardware maintenance
Timeline
IT Support Specialist (Contract)
JSR NAHQ
01.2024 - Current
IT Support Analyst (Contract)
Cherriots
06.2023 - 11.2023
IT Support Specialist II (Contract)
Totalmed Staffing - PHTech
10.2022 - 03.2023
Warehouse Outbound Trainer
Target
02.2020 - 08.2022
IT Support Technician II
Assistant To You, LLC
07.2019 - 05.2023
High School Diploma -
Lebanon High School
09.2015 - 06.2019