Andy Ortega
Oakland,CA
Summary
Dynamic bilingual professional with a proven track record at Foundation Repair of California, excelling in customer care and time management. Leveraged detail orientation and conflict resolution skills to exceed sales quotas and improve service delivery efficiency by 70%. Expert in customer negotiations and team leadership, ensuring high satisfaction and profitability.
Overview
2
2
years of professional experience
Work History
Sales Representative
Foundation repair of California
Livermore, CA
04.2022 - 01.2023
- Collaborated with the Sales team to develop and implement effective sales strategies.
- Managed a large portfolio of accounts, consistently meeting or exceeding monthly sales quotas.
- Comparing prices with competitors, meeting customers' budgets.
- Designed and presented a PowerPoint introducing the product, specified the pros and cons, and explained what the best solution is for their problem.
- Negotiated contracts and pricing agreements with customers, resulting in increased profitability.
- Provided exceptional customer service and communicated with the customer throughout the entire sales process, ensuring high levels of customer satisfaction.
- Monitored accurate records of all interactions with prospects and customers using company software.
Laborer
Foundation repair of California
Livermore, CA
12.2021 - 03.2022
- Assembled and repaired foundation systems, including helical piers, push piers, and slab piers.
- Increased customer satisfaction, guided them through the process, and communicated about project progress and expectations.
- Maintained accurate records of material used, labor hours worked, and expenses incurred.
- Collaborated and worked closely with homeowners, and addressed their concerns regarding foundation stability.
- Assisted team members with different solutions to set goals for proper fixes.
- Utilized and operated specialized equipment and tools to excavate areas around foundations for repair or installation purposes.
- Demonstrated and coached crew members on driving a 10-foot trailer.
Moving Coordinator
Make Space
South San Francisco, CA
09.2020 - 12.2021
- Delivered and organized packages and goods to customers in a timely, efficient manner, ensuring customer satisfaction.
- Corresponded with dispatchers to plan the most efficient routes for multiple deliveries per day.
- Loaded and unloaded delivery vehicles with packages or furniture, maintaining proper lifting techniques to prevent damage or injury.
- Surveyed customers' feedback by receiving ratings on Google Reviews or Yelp.
- Guided and coached new crew members on maintaining a positive attitude.
- Completed assigned tasks within tight deadlines during peak seasons.
- Increased efficiency by maintaining a system that reduced travel time by 70%.
- Projected a positive image to receive positive feedback from customers on professionalism and friendly demeanor.
Education
High School Diploma -
Lionel Wilson Preparatory Academy
Oakland, CA06-2019
Skills
- Bilingual: English & Spanish (Read and Write)
- Customer Care
- Time Management
- Detail Oriented
- Conflict Resolution
Timeline
Sales Representative
Foundation repair of California
04.2022 - 01.2023
Laborer
Foundation repair of California
12.2021 - 03.2022
Moving Coordinator
Make Space
09.2020 - 12.2021
High School Diploma -
Lionel Wilson Preparatory Academy