Andy Ortega
Melrose Park,IL
Summary
I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs with strong communication and interpersonal skills for providing superior customer service. I'm known for being trustworthy, reliable, and ready to take on any responsibilities.
Overview
9
9
years of professional experience
Work History
Sales Supervisor
Vince
5220 Fashion Outlets Way
06.2023 - Current
- Directed daily sales operations, ensuring team alignment with corporate objectives.
- Mentored and trained staff on product knowledge and customer service excellence.
- Analyzed sales data to identify trends and inform strategic decisions.
- Implemented process improvements that enhanced workflow efficiency and customer satisfaction.
- Developed customer loyalty through exceptional service, resulting in increased repeated business
Stylist Sales Associate
AllSaints
5220 Fashion Outlets Way Rosemont 60018
03.2023 - 12.2023
- Managed efficient cash register operations.
- Served as brand storyteller to create experiences that drove sales and achieved store goals.
- Leveraged associate education tools to build product and styling knowledge.
- Translated inspiration into action by solving customer styling needs.
Sales Specialist
Bogner
5220 Fashion Outlets Way Rosemont, IL 60018
06.2022 - 03.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Seasonal Sales Associate
Clarks Shoes
5220 Fashion Outlets Way Rosemont, IL 60018
11.2022 - 01.2023
- Informed customers of promotions to increase sales productivity and volume.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Assistant Manager
7-Eleven
5220 Fashion Outlets Way Rosemont, IL 60018
12.2019 - 06.2022
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Under Armour
5220 Fashion Outlets Way Rosemont, IL 60018
01.2022 - 05.2022
- Achieved or exceeded company-defined sales quotas.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained current knowledge of evolving changes in marketplace.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Famous Footwear Outlet
5220 Fashion Outlets Way Rosemont, IL 60018
07.2021 - 05.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Associate
GNC Live Well
5220 Fashion Outlets Way Rosemont, IL 60018
07.2021 - 12.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved or exceeded company-defined sales quotas.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Walgreens
100 Lake St Maywood, IL 60153
04.2021 - 05.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Crew Member
Wendy's
901 W North Ave Melrose Park, IL 60160
07.2017 - 02.2021
- Reconciled receipt totals, cash and credit payments to address shortages.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Documented customer orders and conveyed special requests to kitchen staff.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
East Leyden High School
3400 Rose St Franklin Park, IL 6013105.2018
Associate of Applied Science - Automotive Technology
Triton College
River Grove, IL05.2027
Skills
- Sales Forecasting
- Customer Service
- Cash Handling
- Inventory Coordination
- Client Needs Assessment
- Providing Feedback
- Loyalty Building
- Educating Consumers
- Credit and Debt Card Processing
- Active Learning
- Sales strategy development
- Customer service
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Supervisor
Vince
06.2023 - Current
Stylist Sales Associate
AllSaints
03.2023 - 12.2023
Seasonal Sales Associate
Clarks Shoes
11.2022 - 01.2023
Sales Specialist
Bogner
06.2022 - 03.2023
Sales Associate
Under Armour
01.2022 - 05.2022
Sales Associate
Famous Footwear Outlet
07.2021 - 05.2022
Sales Associate
GNC Live Well
07.2021 - 12.2021
Sales Associate
Walgreens
04.2021 - 05.2021
Assistant Manager
7-Eleven
12.2019 - 06.2022
Crew Member
Wendy's
07.2017 - 02.2021
High School Diploma -
East Leyden High School
Associate of Applied Science - Automotive Technology
Triton College
Hobbies
- Video Gaming
- Running
- Spending time with my dog
- Watching Tv
- Listening to Podcasts
- Spend time with Friends and Family