Andy Perez
Orlando,FL
Summary
I am a motivated leader with extensive managerial and HR experience in customer service, retail, and film industries. I excel in maximizing productivity, optimizing procedures, and enhancing the employee experience. With strong planning, organizational, and communication skills, I ensure HR compliance and provide excellent service to stakeholders and teams.
Overview
6
6
years of professional experience
Work History
Asset Protection Manager
Nordstrom
Los Angeles, CA
03.2023 - 01.2024
- Protect profitable sales by mitigating shortage risks; preventing, investigating, and resolving theft and fraud to ensure products are available for our guests
- Conduct productive merchandise recoveries and provide apprehension support
- Trained team members on operational shortage focus area opportunities as directed by AP leadership
- Monitored store security systems to ensure proper functioning and compliance with company standards.
- Conducted investigations into internal and external theft cases.
- Managed a team of Loss Prevention Associates responsible for monitoring customer activities within the store.
- Assisted in developing and implementing Asset Protection programs and procedures.
HR Coordinator
Fox Network
Pasadena, CA
03.2021 - 02.2023
- Coordinated with department heads to ensure compliance with corporate policies and procedures.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records, including new hire paperwork and changes to employment status.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Assisted with implementation of Zendesk ticket system.
HR Coordinator
Americas Got Talent
Burbank, CA
06.2019 - 01.2023
- Provided customer service to assist operations team through the completion of tier 1 and tier 2 tickets for the HR department using Zendesk.
- Provided communications to Service Centers to ensure consistent and efficient delivery of HR tasks through the use of our ticketing system.
- Tracked recruitment efforts, assisted with development of job descriptions, mediated orientation and onboarding process, assisted in creating learning and development materials.
Manager & Personal Trainer
iLoveKickBoxing
Miramar, FL
12.2017 - 03.2019
- Trained and led classes of 25+ clients at a time
- Created training modules and documentation to train staff.
- Minimized staff turnover through appropriate selection, orientation, and training.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized special events such as conferences or training sessions for employees.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
Bachelor of Science - Human Resources Management
Colorado State University
Fort Collins, CO12.2022
Associate of Arts - TV & Film Production
Broward College
Fort Lauderdale, FL05.2018
Skills
- HR Policies
- Administrative Assistance
- Microsoft Excel
- HRIS Workday
- Team Training
- Bi-lingual
- Management and Leadership
- Customer Service
- Strong interpersonal and communication skills
- Business Process Modifications
- Federal & State Compliance Laws
- Employee Relations
Timeline
Asset Protection Manager
Nordstrom
03.2023 - 01.2024
HR Coordinator
Fox Network
03.2021 - 02.2023
HR Coordinator
Americas Got Talent
06.2019 - 01.2023
Manager & Personal Trainer
iLoveKickBoxing
12.2017 - 03.2019
Bachelor of Science - Human Resources Management
Colorado State University
Associate of Arts - TV & Film Production
Broward College