Summary
Overview
Work History
Education
Skills
Timeline
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Harry Santana

Dardanelle,AR

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Asset Protection Manager

Walmart
Dardanelle, AR
06.2022 - 04.2023
  • Controlled reduction of loss inventory by protecting company assets.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Installed and maintained covert security equipment.
  • Reviewed tracking system information to uncover and successfully pursue over $3,907.26 theft attempts.

Operations Manager

Lides Distributions
New York, NY
06.2019 - 08.2021
    • Explained technical information in clear terms to non-technical individuals to promote better understanding.
    • Led hiring, onboarding and training of new hires to fulfill business requirements.
    • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.

Assistant Manager

Verizon Authorized Retailer
Russellville, AR
06.2017 - 06.2019
  • Reviewed sales and gross profit report to assess company efficiency.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Call Center Representative

Asurion
Russellville, AR
06.2015 - 07.2017
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Aviation Maintenance Technician

United States Navy
Norfolk, VA
02.2009 - 10.2014
  • Inspected equipment, systems and components for operational readiness and compliance with standards.
  • Maintained up-to-date and accurate logs and permanent records.
  • Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.

Education

GED -

New York State Ed. Dept.
New York
01.2008 - 2008.02

Skills

    Maintenance and Repair

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Timeline

Asset Protection Manager

Walmart
06.2022 - 04.2023

Operations Manager

Lides Distributions
06.2019 - 08.2021

Assistant Manager

Verizon Authorized Retailer
06.2017 - 06.2019

Call Center Representative

Asurion
06.2015 - 07.2017

Aviation Maintenance Technician

United States Navy
02.2009 - 10.2014

GED -

New York State Ed. Dept.
01.2008 - 2008.02

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Harry Santana