Gavin Gould
Springville,UT
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Asset Protection Manager
Walmart Inc.
07.2023 - Current
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Evaluated existing security infrastructure, recommending upgrades or enhancements as necessary to maintain a robust defense against potential threats.
- Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
Oil Truck Driver
Rhinehart Oil
12.2021 - 07.2023
- Performed pre- and post-trip inspections on trucks and equipment to immediately identify issues requiring repair.
- Measured bulk oil before and after loading and took precautions to avoid spills.
- Represented company professionally and built lasting relationships with customers and other drivers.
- Adhered to all safe driving laws and regulations when operating tanker truck for bulk oil transportation.
- Maneuvered large tanker trucks into very tight spaces for loading and unloading purposes.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Built positive relationships with customers through professional interactions during deliveries and addressing any concerns promptly.
Asset Protection Manager
Walmart Inc.
10.2017 - 12.2021
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Represented Walmart in court proceedings and investigations.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Performed thorough cash audits and deposit investigations.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
Asset Protection Associate
Walmart Inc.
10.2015 - 10.2017
- Controlled reduction of loss inventory by protecting company assets.
- Checked CCTV for evidence of shoplifting.
- Patrolled store departments to check for suspicious activities.
- Wrote reports for internal and external crime, burglary or theft.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports outlining activities and results.
- Built cross-functional relationships with business partners to reduce losses.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Sporting Goods Sales Associate
Walmart Inc.
07.2015 - 10.2015
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
- Monitored customers for signs of security concerns and escalated issues to management.
Ink Technician
Temkin
02.2015 - 07.2015
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Prepared and operated offset printing press for maximum efficiency and production.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Checked job information at each press to verify that correct ink was delivered.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
- Employed root cause analysis to troubleshoot equipment and processing issues.
Construction Laborer
Houweling's Tomatoes
08.2014 - 02.2015
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Operated equipment such as fork trucks and skidders.
Overnight Support Manager
Walmart Inc.
01.2013 - 08.2014
- Managed organizational business systems and tools to support off-peak operations.
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
- Trained new Overnight Stockers/Cashiers and provided positive reinforcement when evaluating completed work.
- Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
- Managed scheduling, workload assignments and coverage for night staff.
Overnight Cashier
Walmart Inc.
05.2012 - 01.2013
- Sought out opportunities to improve store appearance and operations in between assigned overnight work.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Resolved customers' service and product problems and processed refunds.
- Pushed out large amounts of new stock during slower overnight hours.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Learned Customer Service Manager and Support Manager positions and provided backup at key times.
Education
High School Diploma -
Payson High School
Payson, UT05.2012
Skills
- Repair Work
- Cargo Security
- Safety and Emergency Equipment
- Safety Practices
- Company Representation
- Accident Documentation
- Adaptability and Flexibility
- Information Confidentiality
- Managing Operations and Efficiency
- Staff Management
- Scheduling and Coordinating
- Managing Employee Relations
- State and Federal Regulations
Certification
Wicklander Zulawski certified
PLE Trainer
Commercial Drivers License
Driver Trainer
Timeline
Asset Protection Manager
Walmart Inc.
07.2023 - Current
Oil Truck Driver
Rhinehart Oil
12.2021 - 07.2023
Asset Protection Manager
Walmart Inc.
10.2017 - 12.2021
Asset Protection Associate
Walmart Inc.
10.2015 - 10.2017
Sporting Goods Sales Associate
Walmart Inc.
07.2015 - 10.2015
Ink Technician
Temkin
02.2015 - 07.2015
Construction Laborer
Houweling's Tomatoes
08.2014 - 02.2015
Overnight Support Manager
Walmart Inc.
01.2013 - 08.2014
Overnight Cashier
Walmart Inc.
05.2012 - 01.2013
High School Diploma -
Payson High School
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