Andy Peterson
Willard,UT
Summary
Dynamic Operations Manager with over 20 years of experience in driving operational efficiency and team development. Known for exceptional skills in active listening and conflict resolution, leading to improved customer satisfaction and streamlined processes.
Overview
23
23
years of professional experience
Work History
Operations Manager
J.M. Thomas Forest Products
06.2003 - Current
- Implemented operational strategies focused on delivering superior customer service and promoting open communication channels.
- Developed and executed training initiatives aimed at strengthening team dynamics, resulting in improved safety, productivity, accuracy, and customer satisfaction outcomes.
- Coordinated communication efforts to maintain punctuality of large jobsite deliveries.
- Created comprehensive training initiatives aimed at skill development and overall team efficiency.
- Manage all of operations yard, inside, PET shop, maintenance, and drivers employees.
- Monitored and aligned freight activities with contractual obligations of common carriers.
- Maintain infrastructure, equipment, and organizing stocked material in our shipping and receiving distribution center.
Education
No Degree - Sales
Weber State University
Ogden, UTSkills
- Solution-Based Selling (Problem Solving): Leveraging an operational mindset to identify client pain points and frame products and service as direct solutions
- Negotiation & Contract Management: Experience negotiating with vendors and suppliers to secure favorable terms and manage budgets
- Active Listening: The ability to uncover technical or logistical needs by asking the right questions and listening for underlying business challenges
- Territory & Pipeline Management: Applying logistical planning and workflow optimization to manage a sales territory and move leads through a cycle
- Project Management: Overseeing complex, multi-step processes from initial contact through to delivery and implementation
- Conflict Resolution & Objection Handling: Navigating high-pressure situations and resistance with a professional, calm, and persuasive demeanor
- Time Management & Self-Discipline: High level of organization required to manage travel, in-person meetings, and administrative follow-ups independently
Timeline
Operations Manager
J.M. Thomas Forest Products
06.2003 - Current
No Degree - Sales
Weber State University