Andy Pham

• Reviewed financial statements and contacted institutions and customers to clarify details.
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Handled any conditions sent from underwriting departments.
• Prepared documents for underwriting by verifying client income, credit reports and other information.

● Sureprep LLC, Data Verification Clerk (FEB 2020 - MAR 2020): Responsible for verifying and inputting tax data submitted by accounting firms for the purpose of filing tax returns. Utilized an in-house software called 1040SCAN that utilizes a new technology called Optical Character Recognition (OCR) and verified efficiency of the software’s operations.

● LoanBeam, Loan Data Verification Clerk (MAR 2020 - MAY 2020): Verified and inputted loan data, as well as looking over the accuracy of the in-house software in many loan applications. Verified up to 2500 pages a day.

● Man Crates, Customer Service Representative (MAY 2020 - JUN 2020): Handled various customer concerns & inquiries through phone or email. Ensured every time that the customer hung up happy. Had an average customer satisfaction score of 95.

• Transferred information from old ICP documents to new ICP documents
• Prepared lunch for participants
• Set up ACCESS appointments for participants.

• Assisted students with homework
• Helped staff with various duties, including supervising at the park, cleaning at the end of each day
• Managed activities room.