Andy Reyes-Garcia
Four Oaks,NC
Summary
Motivated and resilient candidate with over five years in fast-paced customer service, skilled in conflict resolution and de-escalation techniques. Demonstrates calmness under pressure, effective communication with diverse groups, and strong problem-solving abilities. Committed to fostering a safe and compassionate community by leading with integrity and fairness.
Overview
1
1
Language
8
8
years of professional experience
Work History
Housekeeper
Heartfields Assisted Care Facility
07.2026 - Current
- Disinfected high-touch surfaces following infection control and facility sanitation procedures.
- Cleaned resident rooms, bathrooms, and common areas to maintain safe, sanitary living spaces.
- Restocked linens, toiletries, and cleaning supplies to support daily resident needs.
- Operated cleaning equipment and supplies while following proper use and storage procedures.
- Reported maintenance concerns promptly to support timely repairs and hazard prevention.
- Assisted with room turnovers by preparing spaces for new resident occupancy.
- Maintained consistent cleanliness standards while adapting to resident care priorities and schedules.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Laundry Attendant
Oakhill Assisted Living
05.2026 - 07.2026
- Monitored washer and dryer cycles to ensure safe operation and consistent cleaning results.
- Sorted, washed, dried, and folded resident linens following assisted living laundry procedures.
- Separated soiled items and handled personal laundry with care and confidentiality.
- Restocked clean linens and towels to support resident room and facility needs.
- Followed infection-control and sanitation standards while processing resident clothing and bedding.
- Communicated promptly with staff regarding misplaced items, supply needs, and laundry concerns.
- Demonstrated strong attention to detail when folding clean linens according to facility standards.
Housekeeper
Sizemore Group
02.2026 - 06.2026
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by dusting, mopping, and sweeping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Housekeeper
Liberty Healthcare and Nursing
07.2025 - 02.2026
- Operated cleaning equipment and supplies while following proper use and storage procedures.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Delivery Driver
Dominos Pizza Inc.
05.2025 - 08.2025
- Delivered orders promptly while following assigned routes and customer instructions.
- Verified order contents before departure to reduce delivery errors and customer complaints.
- Collected payments accurately and processed cash transactions with attention to detail.
- Maintained clean, reliable vehicle condition through routine inspections and basic upkeep.
- Assisted store team with order assembly, packaging, and handoff during busy shifts.
- Navigated traffic safely while complying with road laws and company delivery standards.
- Managed multiple deliveries independently while prioritizing timing, accuracy, and route efficiency.
Delivery Driver
Dominos Pizza Inc.
11.2024 - 04.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Provided courteous customer service, resolving delivery concerns professionally and efficiently.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in a busy, customer-focused environment.
Barista
Dunkin' Brands
09.2024 - 10.2024
- Prepared coffee, espresso, and beverage orders accurately while maintaining consistent quality and speed.
- Delivered friendly guest service, resolved order issues, and supported positive drive-thru experiences.
- Processed customer transactions through POS system and balanced cash drawer with accuracy.
- Restocked cups, ingredients, and bakery items to maintain smooth front-of-house operations.
Server/Cashier
Applebee's Grill + Bar
02.2024 - 08.2024
- Resolved guest concerns professionally, ensuring timely service recovery and positive dining experiences.
- Maintained clean, organized section readiness by resetting tables and restocking service supplies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cook
Hwy 55 Burgers Shakes & Fries
12.2023 - 01.2024
- Operated grill, fryer, and prep stations to maintain steady kitchen flow.
- Monitored food quality, portion control, and presentation before meals reached guests.
- Coordinated with team members to complete orders accurately during busy service periods.
- Prepared burgers, fries, and shakes following recipe and food safety standards.
Server
Olive Garden Restaurant
08.2023 - 12.2023
- Recommended menu items and paired beverages, increasing guest satisfaction and enhancing overall dining experiences.
- Demonstrated strong menu knowledge, including ingredients, preparation styles, and allergy considerations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Housekeeper/Laundry Attendant
Barbour Court Nursing and Rehab Center
12.2022 - 07.2023
- Sanitized resident rooms, bathrooms, and common areas to maintain infection control standards.
- Inspected rooms for cleanliness issues and corrected deficiencies before completion.
- Followed cleaning schedules for discharge rooms, ensuring quick turnover and readiness.
- Replenished linens, toiletries, and supplies to support consistent resident comfort.
- Changed bed linens and collected soiled linens for cleaning.
- Rotated linens in storerooms and replenished when supplies ran low.
- Separated soiled laundry using infection-control procedures and safe handling practices.
- Folded, labeled, and stored linens to ensure accurate supply inventory and easy access.
Dietary Aide
Liberty Healthcare and Nursing
08.2022 - 12.2022
- Delivered meals promptly while maintaining accurate diet restrictions and portion control.
- Prepared meal trays according to therapeutic diets and resident preferences.
- Verified food temperatures and sanitation standards before service.
- Assisted kitchen staff with stocking, cleaning, and dishwashing during meal periods.
Cashier/Customer Service
Southern Woods & Waters
04.2022 - 08.2022
- Assisted customers with purchases, returns, and product questions professionally.
- Processed cash, credit, and mobile transactions accurately through POS system.
- Balanced cash drawer and resolved register discrepancies with attention to detail.
- Maintained checkout area, receipts, and payment supplies for smooth operations.
- Supported opening and closing procedures for efficient front-end operations.
- Built relationships with customers to encourage repeat business.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Barista & Shift Supervisor
Starbucks
11.2020 - 04.2022
- Delivered prompt, friendly customer service while handling orders and customized drink requests.
- Recommended beverages, food, and seasonal offerings based on customer preferences and needs.
- Prepared handcrafted beverages and food items following store recipes and quality standards.
- Operated point-of-sale system accurately, processed transactions, and supported efficient checkout flow.
- Trained new baristas on drink preparation, service standards, and workflow procedures.
- Resolved guest concerns quickly, preserving service quality and customer satisfaction.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Cashier/Cook/Server
White Swan Inc
12.2019 - 05.2021
- Processed customer transactions accurately using point-of-sale system and verified payment methods.
- Coordinated with team members to reduce wait times and improve checkout flow.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Ensured compliance with all food safety regulations, maintaining a record of excellence in health inspections.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
Cook/Server/Cashier
Hwy 55 Burgers Shakes & Fries
08.2018 - 12.2019
- Delivered attentive table service while maintaining accurate order entry and timely food delivery
- Maintained clean dining areas, reset tables, and supported smooth guest turnover
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean workstations, equipment, and surfaces throughout shifts.
- Adapted quickly to changing ticket volume and prioritized tasks efficiently.
- Followed sanitation procedures and handled food safely to meet restaurant standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
South Johnston High School
Four Oaks, NCEarly College - Criminology
Johnston County Community College
Smithfield, NCNo Degree - Criminal Justice, Minor in Psychology
Arizona State University
Tempe, AZSkills
- Attention to Detail
- Time management
- Multitasking
- Effective Communication
- Time management
- Judgment under pressure
- Active Listening
- Conflict Resolution
- Multitasking
- Judgment under Pressure
- De-escalation techniques
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Heartfields Assisted Care Facility
07.2026 - Current
Laundry Attendant
Oakhill Assisted Living
05.2026 - 07.2026
Housekeeper
Sizemore Group
02.2026 - 06.2026
Housekeeper
Liberty Healthcare and Nursing
07.2025 - 02.2026
Delivery Driver
Dominos Pizza Inc.
05.2025 - 08.2025
Delivery Driver
Dominos Pizza Inc.
11.2024 - 04.2025
Barista
Dunkin' Brands
09.2024 - 10.2024
Server/Cashier
Applebee's Grill + Bar
02.2024 - 08.2024
Cook
Hwy 55 Burgers Shakes & Fries
12.2023 - 01.2024
Server
Olive Garden Restaurant
08.2023 - 12.2023
Housekeeper/Laundry Attendant
Barbour Court Nursing and Rehab Center
12.2022 - 07.2023
Dietary Aide
Liberty Healthcare and Nursing
08.2022 - 12.2022
Cashier/Customer Service
Southern Woods & Waters
04.2022 - 08.2022
Barista & Shift Supervisor
Starbucks
11.2020 - 04.2022
Cashier/Cook/Server
White Swan Inc
12.2019 - 05.2021
Cook/Server/Cashier
Hwy 55 Burgers Shakes & Fries
08.2018 - 12.2019
High School Diploma -
South Johnston High School
Early College - Criminology
Johnston County Community College
No Degree - Criminal Justice, Minor in Psychology
Arizona State University