ANDY SANTOS PENA
Doctor MD, IMG, CCMA, PTC, ETC
Philadelphia ,PA
Summary
Foreign-trained physician focused on patient care with extensive experience in primary care. Excellent doctor-patient communication skills, capable of easily connecting with patients from diverse backgrounds and cultures, offering individualized care. Stay current on research to achieve optimal outcomes in patient treatment. Diagnoses diseases by assessing patient histories, conducting examinations, and performing diagnostic tests. Detail-oriented and patient-focused, dedicated to addressing all patient needs thoroughly. Brings extensive experience in primary care with a year of internship as a community physician and a strong passion for helping patients improve their lifestyle, well-being, and health.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant / Clinical Assistant
Citylife Health
Philadelphia
01.2024 - 01.2025
- Triage the patients
- Taking vital signs
- Assisting patients in preparing for exams or procedures and explaining what will happen during the visit.
- Performing basic tests and procedures
- Collecting biological samples
- Administering injections, vaccines, or oral medications under a physician's supervision.
- Assisting in medical procedures
- Managing medical equipment
- Patient education
- Scheduling appointments
- Managing medical records
- Insurance verification and eligibility
- Front Desk Assistance
- Others
General Practitioner
National Health System SENASA
Monsenor Nouel, Dominican Republic
01.2022 - 01.2023
- Improved patient outcomes by implementing evidence-based treatment plans tailored to each patient.
- Developed and implemented comprehensive care strategies to strengthen the doctor-patient relationship, optimizing the necessary treatment for each patient.
- Implemented individualized palliative care strategies through home visits for incapacitated patients, thereby providing them with necessary basic care for their illness.
- Enhanced clinical team collaboration with regular interdisciplinary meetings, promoting effective communication and coordinated care.
- Streamlined patient scheduling and follow-up processes to minimize wait times and improve overall satisfaction.
- Improved strategies for filling out patient follow-up forms and their subsequent digitization in health programs within the health network's follow-up programs.
- Updated the database of primary care clinic patients by implementing mapping, new follow-up techniques, and updating family records.
- Increased the recapture of chronically ill patients who were lagging through strategies involving talks and home visits.
- Reduced the use of proton pump inhibitors, such as omeprazole, in chronic disease patients by conducting talks on the overuse of these medications and their health repercussions.
Medical Auditor
Dr. Urena Arias Clinic
Santo Domingo Norte, Dominican Republic
01.2021 - 01.2022
- Audit and review medical records to verify the accuracy and adequacy of clinical documentation.
- Reduce medical claims and billing procedures by complying with medical policies and regulations.
- Participated in detecting and preventing fraud and abuse related to medical claims and billing.
Volunteer Physician
Ministry of Public Health
Distrito Nacional, Dominican Republic
01.2020 - 01.2021
- As President of the Vaccination Committee, I implemented strategies for the management, administration, and regulation of patients in the vaccination area.
- Developed strong relationships with other healthcare colleagues by maintaining open lines of communication and promoting teamwork in a mutual learning environment.
- Contributed to raising awareness among the population about the benefits of COVID-19 vaccination during a health crisis pandemic.
Cultural and Professional Exchange
Mt Olympus Water and Theme Park
Wisconsin Dells, United States
05.2018 - 08.2018
- Improved interpersonal relationships with clients, enhanced communication skills, and strengthened my knowledge and strategies in teamwork.
- Collaborated with my superiors to develop follow-up strategies for resolving conflicts that may arise in a hostile environment.
Teacher Assistant
Dominican Institute of Telecommunications INDOTEL
Bonao, Dominican Republic
01.2014 - 01.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement using interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Volunteer
Sanadome Foundation
Dajabon, Dominican Republic
01.2010 - 01.2012
- Collaborated at the collection center for gathering aid for the victims of the Haiti earthquake.
- Helping in the collection, sorting, and distribution of donations.
- Participating in training and development programs.
Education
Degree in General Medicine - undefined
Universidad Autónoma De Santo Domingo (UASD)
12.2021
IT Technician - undefined
Polytechnic Ing. Jose Delio Guzman
08.2009
Skills
- Interdisciplinary Collaboration
- Self-directed learning
- Advanced Life Support
- Critical thinking abilities
- Continuous professional development
- Team Leadership
- Qualities Adaptable Decision Making
- Professionalism and Ethics
- Excellent Communication
Accomplishments
- Student Merit Award, Autonomous University of Santo Domingo, 2020-01-01
- Student Merit Recognition, Autonomous University of Santo Domingo, 2016-01-01 to 2020-01-01
- Student Merit Award, Academic Excellence Award, Magna Cum Laude, Proud Autonomous University of Santo Domingo, 2021-01-01
- Graduation Ring, Autonomous University of Santo Domingo, 2021-01-01
Languages
Spanish
English
General Training Experience Certifications
- Certified Medical Assistant CCMA, National Healthcare Association, NHA
- Medical Assistant, Solidaridad Sin Fronteras, Hialeah, Florida, 2024-01-01
- Phlebotomy Technician, Solidaridad Sin Fronteras, Hialeah, Florida, 2024-01-01
- Registration of CMA and RPT, Healthcare Professional Registry of the United States (HPRUS), 2024-01-01
- CPR-BSL training, American Heart Association, 2024-01-01
- Participation in the Expanded Immunization Program (PAI) Campaign, Ministry of Public Health, Monseñor Nouel Municipality, Dominican Republic, 2022-01-01
- First Aid Training, Dominican Red Cross, 2021-01-01
- International Course and Seminar about Critical Care of ICU Patients, Pan American Health Organization, 2020-01-01
- 2nd Virtual Journey of Clinical Management COVID19, 2020-01-01
- COVID-19 Vaccination Campaign, Ministry of Public Health of the Dominican Republic, 2020-01-01
- International Course and Seminar about Reading of Chest X-rays, University INTEC, Dominican Republic, 2018-01-01
- International Course and Seminar about Correct Filling of Death Certificates, Pan American Health Organization, 2016-01-01
- Wound Management and Suturing Techniques Training Course, Dr. Rafael Vásquez García University Hospital, 2015-01-01
- Clinical Fundamentals of Minor Surgery and Nursing Assistance Training Course, Juventud del Nuevo Milenio Foundation, 2015-01-01
- English Immersion Program, MESCyT, 2014-01-01
Community And Educational Oriented Activities
- Volunteering in collection center for gathering aid for the victims of the Haiti earthquake, Dajabon, Dominican Republic, 2010-01-01 to 2012-01-01
- Suture principles, integral care and attention Course development and coordination, Santo Domingo, Dominican Republic, 2015-03-01 to 2015-05-01
- Suture principles, integral care and attention Course development and coordination, Dr. Rafael Vásquez García University Hospital, 2015-01-01
- Conference about Substances of abuse and Addiction, Santo Domingo, Dominican Republic, 2017-07-29
- Conference about Pharmacological interactions, Santo Domingo, Dominican Republic, 2017-07-28
- Conference about porphyria, an underdiagnosed disease?, Santo Domingo, Dominican Republic, 2015-07-15
- Volunteering of COVID-19 vaccination, Ministry of Public Health, UASD, Distrito Nacional, Dominican Republic, 2020-01-01
- Supervisor of Medical Missions directed to underserved communities, Foundation San Pedro y San Pablo Catholic Church, 2022-01-01
Timeline
Certified Medical Assistant / Clinical Assistant
Citylife Health
01.2024 - 01.2025
General Practitioner
National Health System SENASA
01.2022 - 01.2023
Medical Auditor
Dr. Urena Arias Clinic
01.2021 - 01.2022
Volunteer Physician
Ministry of Public Health
01.2020 - 01.2021
Cultural and Professional Exchange
Mt Olympus Water and Theme Park
05.2018 - 08.2018
Teacher Assistant
Dominican Institute of Telecommunications INDOTEL
01.2014 - 01.2016
Volunteer
Sanadome Foundation
01.2010 - 01.2012
Degree in General Medicine - undefined
Universidad Autónoma De Santo Domingo (UASD)
IT Technician - undefined
Polytechnic Ing. Jose Delio Guzman
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