Andy Scott
ALEXANDERCITY,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Madix Store Fixtures
ALEXANDERCITY, AL
01.2003 - Current
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product inquiries and order processing.
- Utilized CRM software to track customer interactions and feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained knowledge of store fixtures and product offerings for effective support
Education
Benjamin Russell High School
ALEXANDERCITY, ALSkills
- Customer relationship management
- CRM software usage
- Customer support
- Complaint resolution
- Order processing
- Microsoft Excel
- Microsoft Outlook
- Administrative efficiency
- Clerical support
- Multitasking and organization
- Problem solving
- Product knowledge
- Research skills
- Sap system
- Date Change Reports
References
References available upon request.
Timeline
Customer Service Representative
Madix Store Fixtures
01.2003 - Current
Benjamin Russell High School