Andy Stirling
Kennewick
Summary
Dynamic Senior Vice President at Numerica Credit Union with a proven track record in strategic leadership and business development. Expert in driving revenue growth and enhancing customer support through innovative solutions. Adept at staff development and operational excellence, fostering a culture of accountability that significantly improved team performance and market share.
Senior executive leader with track record of driving strategic initiatives and delivering impactful results. Adept at fostering team collaboration and navigating complex organizational challenges. Skilled in strategic planning, financial management, and operations oversight. Valued for reliability, adaptability, and results-oriented approach.
Overview
21
21
years of professional experience
Work History
Senior Vice President - Retail
Numerica Credit Union
12.2015 - 03.2025
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
Commercial Lender
US Bank National Association
07.2010 - 12.2015
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Continuously monitored economic trends affecting industries within assigned territories to better inform decision-making processes during deal evaluations.
- Fostered an environment that promoted teamwork among colleagues across various departments involved in completing successful transactions.
- Identified new business opportunities through market research and networking events, driving revenue growth for the institution.
- Mentored junior lenders in sales techniques, credit analysis, and industry best practices, improving overall team performance.
District Manager
US Bank National Association
07.2006 - 07.2010
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Branch Manager
US Bank National Association
12.2003 - 07.2006
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies by to achieve branch targets and exceed expectations consistently.
Education
Associate Of Business Administration - Business Management
Central Washington University
Ellensburg, WA12.2003
Skills
- Strategic leadership
- Policies and procedures
- Operational excellence
- KPI tracking
- Business development
- Process improvements
- Organizational development
- Staff development
- Strategic plans
- Customer support
- Revenue generation
- Financial management
- Public speaking
- Financial reporting
- Corporate presentations
- Recruiting and hiring
- Budget preparation
- Mergers and acquisitions
- Strategic goals
- Growth planning
Timeline
Senior Vice President - Retail
Numerica Credit Union
12.2015 - 03.2025
Commercial Lender
US Bank National Association
07.2010 - 12.2015
District Manager
US Bank National Association
07.2006 - 07.2010
Branch Manager
US Bank National Association
12.2003 - 07.2006
Associate Of Business Administration - Business Management
Central Washington University
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