Andy Sutton
CSR
Princeton,TX
Summary
Dynamic Customer Service Representative with U-Haul Moving and Storage experience, excelling in conflict resolution and staff training. Proven ability to enhance customer satisfaction through effective problem-solving, product knowledge, and an upbeat spirit. Skilled in U-Box and U-Haul rental fields and certified in forklift operation, contributing to team success and operational efficiency. I have developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
Year of customer service experience
4
4
Years of welding experience
Work History
Customer Service Representative
U-Haul Moving and Storage of Princeton
07.2024 - 08.2025
- Assisted customers with rental inquiries and reservation processes, ensuring a positive experience.
- Provided timely solutions to customer issues, enhancing overall satisfaction and loyalty.
- Processed payments and managed financial transactions accurately using the POS system.
- Collaborated with team members to maintain inventory accuracy and availability of moving supplies.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Showed patience in U-Box matters, whether on the forklift or in the system.
Education
Welding
05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Product knowledge
- Staff training
- U-Haul forklift certification
- Shipping and logistics
- Warehouse functions
- Lot logistics/shunting skills
Certification
- Certified Forklift Operator, U-Haul
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