Andy Torres
Woodbridge,VA
Summary
Proven leader and effective decision-maker, excelled as Shift Manager at Five Guys, enhancing team performance and customer satisfaction through expert training and problem-solving. Skilled in cash handling and fostering a customer service focus, consistently achieved positive outcomes in high-pressure situations. Demonstrated flexibility and a commitment to excellence, ensuring compliance with all company and regulatory standards.
Overview
6
6
years of professional experience
Work History
Shift Manager
Five Guys
08.2018 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Garfield High School
Woodbridge 06.2018
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Punctual and Reliable
- Flexible Schedule
- Inventory controls
Languages
Spanish
Limited Working
Timeline
Shift Manager
Five Guys
08.2018 - Current
High School Diploma -
Garfield High School