Andy White
Columbus
Summary
At Dick's Sporting Goods, Inc, I excelled as an Assistant Store Manager, where I spearheaded initiatives to enhance store performance and customer satisfaction. Leveraging problem-solving skills and a commitment to exceptional customer service, I played a key role in streamlining operations and mentoring staff, significantly contributing to a positive and productive work environment.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Dick's Sporting Goods, Inc
11.2004 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted in recruiting, hiring and training of team members.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Created and maintained safe and secure work environments for employees.
Education
Bachelor of Science - Communications/Business Management
Eastern Michigan University
Ypsilanti, MI05-2022
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
17 time customer service award winner
Achieved the Gold standard customer service award for the Columbus district as well as employee of the month July 2005, February 2007 and April 2008
Timeline
Assistant Store Manager
Dick's Sporting Goods, Inc
11.2004 - Current
Bachelor of Science - Communications/Business Management
Eastern Michigan University