ANDY YANG
Lompoc,CA
Summary
Friendly Blackjack Dealer with extensive knowledge of table game rules and procedures. Adept at running positive and welcoming table with strong regard for casino security standards. Personable and engaging, offering [Number] years of positive patron feedback. Mathematically adept Blackjack Dealer with [Number] years of casino experience. Committed to observing floors closely while remaining friendly and welcoming. Successful at standing for numerous hours and maintaining accuracy.
Overview
24
24
years of professional experience
Work History
Blackjack Dealer
Chumash Casino & Resort
02.2000 - Current
- Communicated with winners and losers about processes.
- Dealt cards and winnings to customers.
- Completed daily money reports and balancing.
- Promoted VIP cards and packages to returning customers and new ones.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Monitored game for potential security risk to protect operation and players.
- Answered players questions and resolved disputes to provide excellent customer service.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Valet Supervisor
Chumash Casino & Resort
02.2000 - 08.2013
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Answered guest's questions about property amenities and services.
- Entered guest vehicle information and location in computerized valet parking system.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Built positive customer rapport for courteous, friendly and professional service.
- Resolved customer complaints through calm, constructive communication.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
Education
High School Diploma -
Lompoc High School
Lompoc, CA06.1999
Skills
- Organization and Prioritizing Tasks
- Table Games Procedures Knowledge
- Cash Handling
- Customer Satisfaction
- Table Game Rules
- Oversee Games
- Performance Strategies
Timeline
Blackjack Dealer
Chumash Casino & Resort
02.2000 - Current
Valet Supervisor
Chumash Casino & Resort
02.2000 - 08.2013
High School Diploma -
Lompoc High School